Error Code EC 10000 or EC 10500

[Skyer98]

HI

I had the same issue

I uninstaleld porofessor and overwolf and reset my settiings in killer control centre and it works now!!

[MPRViral]

None of these solutions will work for me as I can't actually get into the app to do any of them. The error comes when I'm still trying to log in, so I am unable to view cache or any of the other solutions that involve opening the app.

[JustDoinItBig]

EXACTLY! Please tell me you found a fix. The only thing that semi worked for me was turning off the firewall. But I shouldn't have to do that to play a freaking game. 

[JustDoinItBig]

Yep. That's me. Leave it to EA to make a broken app! 

[vcosley]

I have most of the sims 4 games, today can't log in I keep getting error code 10000.  It said to try again later. Last played   2 days ago. I've never had a problem like this before. 

[SUPREMEE7]

@JustDoinItBig I have a quick solution for your ea app log in error 10000 which worked for me.
.
.
Change the public dns server address
1.hold windows key and press R to open run.
2.in the run dialog box type ncpa.cpl then click ok.
3.right click your network adapter and click properties.
4.select internet protocol version 4(tcp/ipv4) and click properties.
5.tick the use the following dns server address and infront of prefferred DNS server type 1.1.1.1
6. Infront of alternate dns server type 1.0.0.1
7. Click ok to save settings.
8. Restart your pc.
This worked for me i hope this will fix your issue.
Thank me later🙌

[EA_Shepard]

Hey everyone.

There is a lot of good info here as this seems to be more network/permission based as from what is described and what did and did not work. Can we try the following steps and let me know if they work or do not work?

Connection Steps

• Check for other applications that may be limiting EA App or Game performance
• Connection and Advance Connection Guides
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
• Change TCP/IP Settings
• Set up a Static IP
• Try a new Windows User Account, This changes any settings you have made for network and security
• Reset Windows Host File
• Change UAC Controls within Windows
• Try Safe Mode with Networking - you want to see if it is a firewall or antivirus blocking it.

Thanks to @SUPREMEE7  for these steps.

Change the public dns server address
1.hold windows key and press R to open run.
2.in the run dialog box type ncpa.cpl then click ok.
3.right click your network adapter and click properties.
4.select internet protocol version 4(tcp/ipv4) and click properties.
5.tick the use the following dns server address and infront of prefferred DNS server type 1.1.1.1
6. Infront of alternate dns server type 1.0.0.1
7. Click ok to save settings.
8. Restart your pc.

[CDLGaming001]

Nothing. It tries to launch the game throug Steam and the EA app opens and immediately closes. I try to launch the EA app on its own and the app is bugged. I get the yellow "this is taking longer than expected" banner at the top of the window and my Library page won't load at all. I don't use VPN, I'm not downloading anything in or out of the app, only other application I have open is Steam but it's not doing anything aside from trying to launch the game. EA games are the only ones that have this issue.

[EA_Shepard]

Hey everyone,

There are some updates being pushed through the EA App. With this one, can you make sure you run through the following real quick? Should only take a couple of minutes to do.

If you are using Steam, Repair any games you are launching here first.

EA App
EA App's Cache (Top Left Menu > Help > App Recovery)

If the game is in the EA App and not Steam, repair and update your game

Close the EA App

Close as many programs as you can that you have open on your PC. 

Delete Windows Temp Files

• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

If you have no updates to the app(s) or games after this, try to launch the game(s) again.

[TurboRightBack]

Same problem. BS software it is.
Origin worked just fine. Think twice before buting something from EA in the future.
Why does EA suggest do "this and that"? Solve it with an update!