Error Code EC 10000 or EC 10500

[JimmyB1y]

@EA_Leeuw this answer is complete BS!

[CharlieHotel289]

This isnt resolved  @EA_Leeuw . I installed the EA app on my laptop (As opposed to my gaming desktop) and put the laptop on my phone's hotspot and I get the SAME result. The issue isnt with our internet, internet settings, a conflicting software, or Windows. It's your garbage * software/services is the problem. How stupid do you think we are? IT people exist on these forms, and tried all basic troubleshooting.

If it was affecting one or two dozen people, that would be an unfortunate one off issue.
Hundreds or thousands of people being affected isnt user error, or some kind of conflicting software. That is an outage. Fix this * and stop trying to get us to play computer technician to diagnose your issues. Go look at this section of the forms. Its post after post after post of this error. This is clearly an issue on your end not ours. Get it together.

[JimmyB1y]

well said, EA wake up! and stop the BS 

[sasskitten02]

Ugh You know at this point I miss Origin. When it does this I feel like I am playing some kind of spin the bottle thing only the bottle rarely lands on me. First it starts with the normal "Thanks to a known stubborn issue ..." and it has me log in again then I get this like a billion times. 

Then when it does log me in like once in awhile the spin the bottle bottle lands on me. I get this.

Then I click to restart the app and it goes back to doing the first thing again.

This is making me wish for Origin back.

(UPDATE 2 min later)

ONG the bottle chose me for the kiss. So far everything is there.

[KrynoLen]

Had the same problem. I think something went wrong server wise. 

The app is working again for me. 

[JimmyB1y]

they fixed something.... I can log in now too. 

[smikette]

i was getting this same message since yesterday. tonight i tried logging in with facebook and that worked. however, now i can't actually play with my sim. i can get into build mode and i can edit my sim through the choices on the bottom right of screen, but not play. 

this is so damn frustrating!

[alexislynn29]

I cannot log in to my account for 1 week now.. error code 10000

[ExpendableBox]

@alexislynn29 I have the same problem now. Im trying to start BF4 from Steam, but it doesn't work. EA app also doesn't work. This is pathetic

[lsohell]

Same. Tried to open Madden yesterday, after over 100 hours of gameplay, and got the error code 10000. Tried EVERYTHING on the "solutions" page. Every last "fix." Searched youtube, reset my PC, clean booted it, firewall, DNS, VPN, NOTHING WORKS. THIS IS NOT OUR PROBLEM. EA has to be the worst gaming experience known to mankind. Every other game on my PC works. Fix your sh*t.