Error

[BlueTheWhiteFox]

Hello.

I tried logging into the EA app to launch the Sims 4.

I played just last night. I keep getting different error codes. Each of them say “Something is wrong with your account, please try later”. I am extremely frustrated. EA’s site has not been helpful. I am not very technical smart, so please explain how to fix this issue as simply as possible. TIA

[EA_Solaire]

Hey there @BlueTheWhiteFox,

Could you attach a screenshot to your post please of the error message you're getting? 

[BlueTheWhiteFox]

Here is one of the screenshots I got. I got another one like 10500

[EA_Solaire]

@BlueTheWhiteFox 

Thanks, I've merged your post in with the main thread for this specific error, please see the accepted solution here for more information on these errors. 

[LtNiglet]

I've tried everything in the book to fix this error. With my luck nothings worked. If someone can help me with this issue. That would be great. 

[EA_Barry]

@LtNiglet 

Check the following post for info and steps to take on this: 

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/INVESTIGATION-How-to-fix-Error-Code-EC-10000-...

Thanks.

[GojiColin05]

Seeing as how all this support pertains to Windows users, how should Steam Deck users go about it?

[cmsclp33]

Seriously?!!!???!!  YOU need ME to go through all of THIS BS just to paly the game?  I am cancelling / requesting a refund for ALL ea games and will continue to spread the word on your horrible practices.  Try to come home from a day and relax and it becomes and exercise in frustration.  No excuse.  No more "we're sorry you're having this issue" it is YOUR issue and you all need to fix it permanently. Terrible, terrible, terrible.

UPDATED - So apparently "servers are back online" or whatever... So freakin' what?  It will happen again, why should I have to be "connected" to your BS to play a game I paid full price for?!?? Enough.  Plenty of other things out there to occupy my valuable time.  Go to the Hot Spot EA.

[RodixAsfor]

Yeah, I'm going to do the same, much more easy to ask for a refund. I bought the games to have fun, but right now I'm just getting stressed trying to solve problems related to the **** they call EA App 

[augustus1091]

Most people are not IT experts please fix the app on your end.