Re: Error Code EC 10000 or EC 10500

by RodixAsfor
Reply

Original Post

Error

★★★ Newbie

Hello.

 

I tried logging into the EA app to launch the Sims 4.

I played just last night. I keep getting different error codes. Each of them say “Something is wrong with your account, please try later”. I am extremely frustrated. EA’s site has not been helpful. I am not very technical smart, so please explain how to fix this issue as simply as possible. TIA

Message 160 of 350 (1,548 Views)

Re: Error

Community Manager

Hey there @BlueTheWhiteFox,

 

Could you attach a screenshot to your post please of the error message you're getting? 

solaire.png

Message 161 of 350 (2,174 Views)

Re: Error

★★★ Newbie

Here is one of the screenshots I got. I got another one like 10500

Message 162 of 350 (2,173 Views)

Re: Error

Community Manager

@BlueTheWhiteFox 

 

Thanks, I've merged your post in with the main thread for this specific error, please see the accepted solution here for more information on these errors. 

solaire.png

Message 163 of 350 (2,165 Views)

Account Error 10000

★★★ Newbie

I've tried everything in the book to fix this error. With my luck nothings worked. If someone can help me with this issue. That would be great. 

Message 164 of 350 (1,458 Views)

Re: Account Error 10000

Community Manager

@LtNiglet 

 

Check the following post for info and steps to take on this: 

 

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/INVESTIGATION-How-to-fix-Error-Code-EC-10000-...

 

Thanks.

barry.png
Message 165 of 350 (1,446 Views)

Re: Error

★★★ Newbie

Seeing as how all this support pertains to Windows users, how should Steam Deck users go about it?

Message 166 of 350 (1,945 Views)

Re: Error Code EC 10000 or EC 10500

[ Edited ]
★★★★★ Newbie

Seriously?!!!???!!  YOU need ME to go through all of THIS BS just to paly the game?  I am cancelling / requesting a refund for ALL ea games and will continue to spread the word on your horrible practices.  Try to come home from a day and relax and it becomes and exercise in frustration.  No excuse.  No more "we're sorry you're having this issue" it is YOUR issue and you all need to fix it permanently. Terrible, terrible, terrible.

 

UPDATED - So apparently "servers are back online" or whatever... So freakin' what?  It will happen again, why should I have to be "connected" to your BS to play a game I paid full price for?!?? Enough.  Plenty of other things out there to occupy my valuable time.  Go to the Hot Spot EA.

Message 167 of 350 (1,677 Views)

Re: Error Code EC 10000 or EC 10500

★★★ Newbie

Yeah, I'm going to do the same, much more easy to ask for a refund. I bought the games to have fun, but right now I'm just getting stressed trying to solve problems related to the **** they call EA App Confused

Message 168 of 350 (1,622 Views)

Re: Error Code EC 10000 or EC 10500

★★★ Newbie

Most people are not IT experts please fix the app on your end.

 

Message 169 of 350 (1,570 Views)

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