Error Code EC 10000 or EC 10500

[EA_Shepard]

Hey Everyone.

Thank you all for the information. I have sent all the info along to the team. When I get an update I will post one here. For the meantime, I am continuing to look around at these errors as they seem network based in some way.

I would like to as if everyone could try the following as well.

• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
• Change TCP/IP Settings
• Reset Windows Host File

DNS Flush

1. Click the Start button. It’s the Windows logo in the bottom left corner.
2. Select Command Prompt.
3. To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd.
4. You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes.
5. If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed.
6. In the command prompt window, type ipconfig /flushdns.
7. Press Enter.
8. You should see a message confirming that the DNS Resolver Cache was successfully flushed.

[hevy75]

@EA_Shepard 

Hello
facing the same issue that everyone here...

I've done all the test, uninstall/reinstall, update driver, SFC scan, lighting candles and burning incense... but nothing change... everytime the EC:10000 error...

Thanks (I miss APEX a lot.. so please Helllllpppppppp me ;-) )

Here my info :

EA App/Steam/Epic: EA App
EA ID/Steam user ID: hevy75
Windows OS:Windows 10 Professionnel
Windows OS version:22H2 - 19045.3031
GPU model and driver version: AMD Radeon RX6800 (Shappire) / V 31.0.14057.5006 (23/05/2023)
Antivirus installed: Avast (tested with it deactivated)
Connected via VPN: No
Region: Europe (France)
Are you using an internal or external drive? No
Are you using an HDD or SSD? Internal SSD
Date this issue started (is it still happening?)? Last connection=, mid april 2023, was ok and this issue occured yesterday (11th june 2023)
Other error(s)? no - All update and check done
If possible, share a Screenshot or Clip: Attached
Attach a DxDiag: Attached
Attach the EA App Error Report ID Here => EC:10000

[EA_Shepard]

@hevy75 Thank you so much for the info, I sent it over to the team for review.

[hevy75]

@EA_Shepard 

Fyi
Tested Flush DNS just now, still the same.
Host FIle is all good, DNS are changed too

About "Change TCP/IP Settings"

Should i try with DHCP or Manual ?

Thanks

[EA_Shepard]

@hevy75 I would test both just to see what happens.

[EA_Leeuw]

Hello everyone,

I'm sorry to hear that some of you are still facing this issue. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below:

Standard troubleshooting steps for the EA app (please click on "Spoiler" to reveal the info):

Spoiler

• Check for other applications that may be limiting EA app or Game performance,
  
  
• An EA app recovery (Clear Cache),
  
  
• Repair or verify your game files (based on which client you are launching from),
  • EA app - Repair (My Collection > Tile Dots > Repair)
  • EGS - Repair (Library > Tile dots > Manage > Verify)
  • Steam - Verify in your library.

Connection & Administrator troubleshooting steps for Windows (please click on "Spoiler" to reveal the info):

Spoiler

Connection:

• Connection and Advance Connection Guides,
  
  
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server),
  
  
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),
  
  
• Change TCP/IP Settings,
  
  
• Set up a Static IP,
  
  
• Check date/time is correct in Windows,
  
  
• Try a new Windows User Account,
  
  
• Reset Windows Host File,
  
  
• Flush DNS:
  • Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,
  • In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,
  • You should receive a message of your success as confirmation when the cache is cleared.
    
    

Administrator:

• Check date/time is correct in Windows,
  
  
• Change UAC Controls within Windows,
  
  
• Try a new Windows User Account,,
  
  
• Reset Windows Host File,,
  
  
• Change UAC Controls within Windows,
  
  
• Run the System File Checker tool and check for Windows and GPU updates,
  
  
• If you are playing on a laptop, default your game to the high-performance GPU,
  • AMD Settings
  • Nvidia Settings
  • Windows Settings
• Guide for Troubleshooting Graphics issues,
  
  
• Install/Repair your VC++ files for the game (Microsoft VC++ Link),
  
  
• Download and update DirectX,
  
  
• Put your device in a Clean Boot and launch the game,
  
  
• Try the Game in different Compatibility settings,
  
  
• Remove any over-clocking or undervolt settings or software and check if the issue persists.

Thank you.

[ElusiveZatchmo]

I am getting this error when trying to load Jedi Survivor on my Steam Deck. I've just about 100%'d the game at this point and haven't had this issue. Heck I didn't have this issue in the morning of this day, then suddenly when I tried to load the game in the afternoon, I keep getting this error. So, how do I report all the information you need when I'm playing the game on the Steam Deck? I'd love to figure out how to get passed this. Thanks.

[Jarvillio]

I'm also getting this issue with Frostpunk. I played it 9 hours ago and everything was fine.

[ttvloudvoicez]

So I had this same issue in the past but it magiaclly cleared itself up after I made a case, basically I am getting mulitple issues the first two happens when I try to launch 2042 one says that the app took to long to do its thing and the other says that I should check to see if I am connected to the internet when I already am. Lastly when I try to sign into my account it constantly gives me a error code of 1000. 

[EA_Leeuw]

Hey @ttvloudvoicez,

Do you get an EA app error EC:10000 by any chance?