Error Code EC 10000 or EC 10500

[anjealous]

Did you link you EA and Epic accounts together?

[EA_Shepard]

Hey Everyone,

We see that quite a few players are still running into this issue. If you still get this, please try the following:

PC Troubleshooting:

Spoiler

• EA App's Cache (Top Left Menu > Help > App Recovery)
• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• Run the System File Checker tool then Check for Windows and GPU updates 
• Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
• Guide for Troubleshooting Graphics issues
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)
• Download and update DirectX
• Put your device in a Clean Boot then launch the game
• Try the Game in different Compatibility settings
• Remove any over-clocking or undervolt settings or software and check if the issue continues
  Try a Clean Boot

Connection Steps

Spoiler

• Check for other applications that may be limiting EA App or Game performance
• Connection and Advance Connection Guides
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
• Change TCP/IP Settings
• Set up a Static IP
• Check date/time is correct in Windows
• Try a new Windows User Account
• Reset Windows Host File
  Change UAC Controls within Windows

If these steps do not work, we will need the following from you

• Platform:
• Platform ID:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)?
• Other error(s)?
• If possible, share a Screenshot or Clip...⬅️We love these
• Please share a DxDiag
• EA App Error Report ID Here

[Alcor35]

Lotss of thanks to you mate ! This also worked for me.

[CROWBOCOP]

that worked. thanks pal. my vpn was on too

[FunnestMan]

Something I discovered while encountering this error is that it can do with the amount of bandwidth your PC is already using. I was downloading a large application while trying to open the EA app, but it gave me this error until my download was done and then I had no problem logging in whatsoever. 

[CDLGaming001]

If it's a system-related issue then why does it say there's a problem with the account? Shouldn't the message say "there's a problem with your system" instead? The wording is kind of confusing there.

[CDLGaming001]

Same issue. Wasn't having any problems with the app before the weekend. Now I can't launch FIFA or Jedi Survivor because the app doesn't work properly. Seriously, I bought the games through Steam, you guys already have my money, why does the game need to launch through a second game launcher that's been plagued with bugs since it launched? If I buy it through Steam it should only have to work through Steam.

(cm edit - removing language)

[EA_Shepard]

@CDLGaming001 When you try to launch the other games what specifically is happening?

[Mazeloth]

That was my problem also. EA blocks you from using a VPN.

[SUPREMEE7]

@EA_Shepard It is an issue while log in the error code 10000 appears. Plz fix this. This is so frustrating