How to fix Error Code EC:10000 or EC:10500 in EA app? [ Edited ]

[EA_Leeuw]

Hey everyone,

We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." error with error code EC:10000 or EC:10500 in the EA app. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below:

EC:10000 "Something went wrong - There is a problem with your account"

EC:10500 "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again."

❗Troubleshooting the error❗

Please click on 'Spoiler' to reveal the steps:

Spoiler

Standard troubleshooting steps for the EA app:

• Check for other applications that may be limiting EA app or Game performance,
  
  
• An EA app App Recovery (Clear Cache),
  
  
• Repair or verify your game files (based on which client you are launching from),
  • EA app - Repair (My Collection > Tile Dots > Repair)
  • EGS - Repair (Library > Tile dots > Manage > Verify)
  • Steam - Verify in your library.

Connection & Administrator troubleshooting steps for Windows:

Please click on 'Spoiler' to reveal the steps:

Spoiler

Connection:

• Connection and Advance Connection Guides,
  
  
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server),
  
  
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),
  
  
• Change TCP/IP Settings,
  
  
• Set up a Static IP,
  
  
• Check date/time is correct in Windows,
  
  
• Try a new Windows User Account,
  
  
• Reset Windows Host File,
  
  
• Flush DNS:
  • Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,
  • In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,
  • You should receive a message of your success as confirmation when the cache is cleared.
    
    

Administrator:

• Check date/time is correct in Windows,
  
  
• Change UAC Controls within Windows,
  
  
• Try a new Windows User Account,,
  
  
• Reset Windows Host File,,
  
  
• Change UAC Controls within Windows,
  
  
• Run the System File Checker tool and check for Windows and GPU updates,
  
  
• If you are playing on a laptop, default your game to the high-performance GPU,
  • AMD Settings
  • Nvidia Settings
  • Windows Settings
• Guide for Troubleshooting Graphics issues,
  
  
• Install/Repair your VC++ files for the game (Microsoft VC++ Link),
  
  
• Download and update DirectX,
  
  
• Put your device in a Clean Boot and launch the game,
  
  
• Try the Game in different Compatibility settings,
  
  
• Remove any over-clocking or undervolt settings or software and check if the issue persists.
  

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❗Still experiencing the problem?❗

To help us investigate, please provide as much detail as possible about the error, as it's challenging for our teams to identify potential causes without it. While there likely isn't a single root cause for everyone, these errors can occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC.

If you've tried all the troubleshooting steps, including updating the client, clearing the EA app cache, or repairing the EA app (Windows only), and you still encounter the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." errors with code EC:10000 or EC:10500, please refer to the template below for instructions on providing the necessary data for our teams to investigate further.

Thanks for your cooperation.

IMPORTANT: Please share an EA app Error Reporter ID here in the thread:

IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this):

Are you playing on a Windows PC or Mac:

If Windows, what Windows version are you using (click here on how to see this):

If Mac, what version of macOS are you using (click here on how to see this):

Timestamp when the issue first occurred (date/time):

What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"):

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

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Resolved TEMPORARY Outages Resulting in the Same Error

(Click on "Spoiler" to reveal info)

Spoiler

Resolved Outage of June 21, 2024
Resolved Outage of May 25, 2024 / June 6, 2024 

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❗Please Remember❗

This thread is for the "Something went wrong - There is a problem with your account" error with error code EC:10000 or EC:10500 in the EA app ONLY.

For the "You don't have access" error, report it here with the requested data on page 1.

For the "There's a problem with your download" or "Something went wrong" error not related to the EA account message, report it here with the requested data on page 1.

If your EA app indicates a game has been removed from your library (see below), go here.

[EA_Leeuw · Accepted solution]

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RESOLVED TEMPORARY OUTAGE - Post Marked as Solution for Visibility

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Hi everyone,

We experienced a temporary outage affecting some EA app services, causing some users to receive the EC:10000 error when trying to launch or log in. This issue was resolved around 10:30 am GMT+1 this morning.

Thank you for reaching out in the thread.

Previous accepted res.

[bjakali]

When I try to log in EA app, though I am sure I have got the right id and code, I cannot log in and it showed the EC10500. 

I have tried several solutions, but them didn't work.

1. Optimizing the Internet

2. Reset my computer's firewall 

3. Uninstall and load the app again.

[Rakhy10OG]

Hi Friend.
I had the same problem today. I was logging in with email id.
I for some reason then tried logging in with EA ID instead of email then this error went away.
You can give this a shot if you havent figured out any other options yet.

Hope this could be helpful!

[3ih29tw0rbpt]

@Rakhy10OG How do I find my id

[priteshstayade]

Every Time I try to log in, it shows Error code EC 10000 (sometimes EC 10500). What's the point of purchasing EA Games if all the games I have purchased, I can't access anymore? Origin worked fine, you destroyed every credibility left by moving to EA App which is not working for most users. On the rare occasions that I'm able to log in, it doesn't launch games.

CM edit: edited title for clarity.

[EA_Darko]

Those error messages generally point to a system related issue rather than EA app one @priteshstayade.

What troubleshooting steps have you tried?

Darko

[laurez1174]

@EA_Darko I have this same error, I have tried repairing, uninstalling and resetting my pc.

[Diamonddaboss1]

I have an issue with opening your app and have been having one for the past few days. I have made no purchases on the ea app. I only play the (free) sims 4. I have uninstalled, reinstalled, repaired, and restarted my windows 11 computer. I haven't made any changes to my computer, so this isn't a problem on my side I have spent more than 200$ dollars on The Sims 4 game. have YOU spent 200$ on The Sims 4 game?? NO!!! so I suggest you take a page out of Dora the explorers handbook and lend me a helping hand. I feel betrayed, used, and sad because I'm already depressed enough spending more than 200$ dollars on a video game just to not even be able to open the app I access it on. I see another person having a similar issue so this is a common issue, it's just you disregarding to fix your app. Be so for real you have a multimillion-dollar app for what? what are you spending that money on? because I bet it isn't the sims 4 like I am. So, please help someone who is BROKE and SAD. I just want to open your app that you don't even care to fix. its giving neglectful. Please send help so I don't have to spend another 200$ dollars. The problem is so random enough as it is I really don't need to be neglected right now like you are neglecting the rest of the users with this problem.

I login like normal then the window closes then opens back up saying "something went wrong, there's a problem with your account error code:10000."

p.s, I will sue.

Love, Diamond

[GODFTHR]

Facing same issue. Please help.

[Calavera10lol]

I tried login  in another acount then logout and getting into my main acount, for me that worked