How to fix EA app Error 500? [ Edited ]

[JVKarupa]

Good day,

The EA Platform has been showing a 500 error for the past week now. could you guys please assist with this. it's holidays and I've been wanting to play my games. 

Please advise on this ASAP.

Thank you Kindly. 

(find attached)

[CM - Edited title for clarity]

[EA_Cade · Accepted solution]

---

Marked as Solution for visibility & in order to collect information.

---

Hey all, 

For anyone running into this issue continuously, if you could run the EA Error Reporter, submit your report, then post your Report ID in this thread it would be helpful for our investigation. 

Thanks!

[garylfc93]

Product: the EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ERROR 500
Which client functionality are you experiencing this bug with? Browse Games
When did this happen? (dd.mm.yy hh:mm) 16/09/22
Summarize your bug When I click on a game in the app or try and launch it, or download another game it comes up saying ERROR 500. I have tried redownloading app, resetting internet etc but nothing has changed.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Clicking on a game in the app.
What happens when the bug occurs? When I click on a game in the app or try and launch it, or download another game it comes up saying ERROR 500. I have tried redownloading app, resetting internet etc but nothng has changed.
What do you expect to see? The game to be downloadable or launched. ‌

‌

Product: the EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ERROR 500
Which client functionality are you experiencing this bug with? Search
When did this happen? (dd.mm.yy hh:mm) 16/09/22
Summarize your bug When I click on a game in the app or try and launch it, or download another game it comes up saying ERROR 500. I have tried redownloading app, resetting internet etc but nothing has changed.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Clicking on a game in the app.
What happens when the bug occurs? When I click on a game in the app or try and launch it, or download another game it comes up saying ERROR 500. I have tried redownloading app, resetting internet etc but nothng has changed.
What do you expect to see? The game to be downloadable or launched.

‌

When I click on a game in the app or try and launch it, or download another game it comes up saying ERROR 500. I have tried redownloading app, resetting internet etc but nothing has changed.

[EA_Atic]

Hi @garylfc93, does this happen on all games?

Do you have space on your drive?

/Atic

[emmanuelharry]

@EA_Atic yes i have enough space on my drive. I was downloading the sims 4 and it got to 96% before the error 500 message came up. what should i do please?

[k4xristo]

Things are taking a little longer to load. Hang tight while we try to solve the problem. When I try to launch the game, it takes me to 500 Error..."Something Went Wrong.... Server encountered a mysterious error. try again in a little bit". This has lasted for over 12 hours. Please help.... I am getting agitated.

[blazeewnovaaa]

I'm having the same error with the same game!

[MaiorSolis13]

Same issue but now with every game on EA app. Cannot play or even view any game information (including uninstalling the game). Cannot launch any games using their exe files either

[1749b918d318e167]

Its been 2 Weeks and I cant even access my games from EA app. "Server encountered mysterious error" message shows every time I enter my games. Tried complaints, nothing works. I reinstalled, repaired, Cleared ache, nothing works. 

[1749b918d318e167]

I encountered the same problem. Its been 2 weeks and I tried to consult the team no genuine response. 

[k4xristo]

@1749b918d318e167 Uninstall the EA App and reinstall. It should solve the problem as it did mine. Cheers.