Hockey Ultimate Team (HUT) Season Reward Issues

by terrypegulaBUF
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Hockey Ultimate Team (HUT) Season Reward Issues

[ Edited ]
★★★ Novice

Product: NHL 18
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? . Check my account or my screenshots
What happens when the bug occurs? .After the Halloween season, I did not receive my rewards. Both the final round reward and the total season completion reward were not granted. (Season 3, Round 5)
What do you expect to see? .Compensation for the trouble. At the very least, giving an equal reward to what I deserved on Nov. 1st, when they were released originally. I have spoken with EA Help about 8 times trying to find a solution and/or check up on the issue. Obviously I am just one person so they don't care about me but I am a very loyal customer and this leaves such an awful taste in my mouth that I am rethinking ever buying EA products again. I know this sounds extreme, but this is a frustrating situation.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here .Hockey Ultimate Team [HUT]
What time did you see the bug? (HH:MM AM/PM) 10:00 PM 11/1/2017 (Eastern Standard Time (NY))
What is your time zone? EAT - GMT + 3:00
What is your gamertag/PSN ID? terrypegula
PS4 Crash Reporting: Please copy the text you put in the crash report here. N/A
EASHL issues? Please insert your Club Region. N/A
What is your game language? English

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