Heroic Sith Full Gear Reward Missing from Inventory

[drjk11]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 6s
OS Version 11.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 168-825-684
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Just finished heroic raid. The reward notification in my inbox included various full pieces, including a MK XII multi-tool and a MK III bacta gel, neither of which ever appeared in my inventory
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country US

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After finishing the heroic Sith raid, the notification in my inbox included various full pieces, including a MK XII multi-tool and a MK III bacta gel. When I claimed the rewards, none of the full pieces ever appeared in my inventory but all of the salvage did appear.

[EA_HighCommand · Accepted solution]

Hi @drjk11 and thank you for the report.

I am sending you a PM with more details.

(PS: I can't open the attached picture/screenshot)

[EA_HighCommand · Accepted solution]

Hi @drjk11 and thank you for the report.

I am sending you a PM with more details.

(PS: I can't open the attached picture/screenshot)