Heroic Rancor Raid auto-launch fail

by BigBadBizzy
Reply

Original Post

Heroic Rancor Raid auto-launch fail

★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Pixel
OS Version Android 7.1.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 173-651-873
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Rancor Raid does not auto launch regularly. The settings have not been changed for an auto-launch for our Heroic Rancor Raid, yet 2 of the past four raids- set to launch at 2 AM UTC (10 PM Local (EST)) with a 1 day join period- have failed to launch automatically and had to be launched manually
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Pixel
OS Version Android 7.1.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 173-651-873
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Rancor Raid does not auto launch regularly. The settings have not been changed for an auto-launch for our Heroic Rancor Raid, yet 2 of the past four raids- set to launch at 2 AM UTC (10 PM Local (EST)) with a 1 day join period- have failed to launch automatically and had to be launched manually
Steps: How can we find the bug ourselves? uncertain
Connection Type Wifi
Please select your region North America
Country United States

Message 1 of 5 (332 Views)

Re: Heroic Rancor Raid auto-launch fail

Community Manager (retired)

@BigBadBizzy Is it possible that your guild didn't have enough tickets for the raid to launch? Because in this case, it wouldn't have launched automatically.

Message 2 of 5 (311 Views)

Re: Heroic Rancor Raid auto-launch fail

★★★ Novice

No, we had enough tickets. Another officer launched the raid within minutes of auto-launch not working. Out raid time coincides with the last bonus energy drop off the day (10pm EST) so one of us is typically in the game. 

Message 3 of 5 (304 Views)

Re: Heroic Rancor Raid auto-launch fail

Community Manager (retired)
Hmm, that's a bit odd then. We tried to reproduce this and we were unable to.
Would it be possible to provide a video or some screenshots and dates/times when you encountered this issue?
Thanks.
Message 4 of 5 (287 Views)

Re: Heroic Rancor Raid auto-launch fail

★★★ Novice

Okay, 
I uploaded 3 screenshots from our guild. One is a picture of our Raid Settings timer, saying we have set a launch time of 2 AM UTC (10 PM Local). None of our officers have touched the timer in the last several days, so it has never changed, you will have to take my word on that. 
Another screenshot shows "The Pit" Showing that we have launched the raid and that we, indeed, had enough tickets for it to launch. This picture was taken at 2:04 EST which means the Rancor itself was launched at 10:02 because the timer is at 7h 58m remaining and not 7h 56m
The third screenshot shows that another officer, Wyvern, "has just launched THE PIT: HEROIC" manually and not that the raid was launched automatically. 

Thanks so much for taking time to look into this for us. Again, it isn't every time. We typically run THE PIT in the evening, but we had a few requests to run one on Saturday Morning, Jun 9th, so we changed the auto from Thursday night, June 7th and set it for 10AM June 8th with a 24hr join to allow for a Saturday Morning attack. Sunday Evening, June 10th after guild reset (530pm EST) I personally changed the attack time back to 10PM EST and that evening's raid launched with no problems. Tuesday Evening at 10 PM EST, when we had enough tickets for the next Rancor to launch, That was the first time it failed. Thursday Night, June 14th, Rancor launched as normal. Then last night, June 17th, that was the second time it failed. That was when I submitted the "bug ticket"


Screenshot_20180618-140159 timer.png
Screenshot_20180618-140302.png
Screenshot_20180618-150023.png
Message 5 of 5 (274 Views)