Heirloom and Battle pass items missing

by Vensaba
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Original Post

Heirloom and Battle pass items missing

★ Novice

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? Ventursa
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Buying the items from the Evolution Collection Event and battle pass
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 22.9.21 3:30 PST
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The heirloom and battle pass stay locked even though the prerequisites are met.
What should be happening instead? The heirloom and battle pass items should be unlocked
Steps: How can we find the bug ourselves? You can follow the same steps I wrote within the compose section.

Hello! I'm having trouble with the season 10 battle pass and heirloom from the Evolution Collection Event. I purchased the items from the collection event, and fully leveled up the battle pass, and then relinked my EA account to another EA account. I quickly noticed that I lost all my skins, but decided to stick with the new account since I thought I could buy back most of the items I had lost, as the collection event and battle pass were still purchasable at that time. I rebought all 24 collection event items, but did not receive the Rampart heirloom. I then repurchased the battle pass, which still had me at level 110, but didn't unlock any of the items within it. I'm just looking to get these items unlocked if possible, thanks.

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