Have not received token packs from MCS streams [ Edited ]

[Glasshopper21]

Product: Madden NFL 23
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? calvinit21
Date/time issue occurred 1/23/23 & 2/2/23
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug I did not receive my MCS tokens from the streams on 1/23/23 & 2/2/23. I have received them from watching on other nights. I have already checked my Twitch inventories and they aren't there.
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I'm not sure.
What happens when the bug occurs? I have not received the packs.
What do you expect to see? I expected to receive the token packs.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

I did not receive my MCS tokens from the streams on 1/23/23 & 2/2/23.