Re: Have not received any Apex tokens

by Zeelmaekers
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Original Post

Have not received any Apex tokens

★★★★★ Newbie

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? Progamer217550
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Mean lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to buy tokens
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? I don't know
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue?
What happens when the bug occurs? The screen flickers and I didn't receive any tokens
What should be happening instead? I should have gotten token
Steps: How can we find the bug ourselves? Probably look at my payments that I've done I've done two ten dollars Apex Legend coins but I still have not received it

I have bought $20 worth of Apex Legend tokens and yet I still have not received it on my account and I can't see it if so please help. 

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Re: Have not received any Apex tokens

Hey @Ahio550 

If you haven't received your coins by now, you best contact the support team.

They can look into this and will make sure you get the Apex Coins you paid for.
Click here to contact the support team. 

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