May 2017
Product: NHL 17
Platform:Sony Playstation 4
Summarize your bug HUT team statistics (games played etc reset to zero)
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? play hut
What happens when the bug occurs? player stats (incl games played) are reset to zero
What do you expect to see? a fix!!!!!!!
it just happened again. whole team except 2 players reset to zero
Solved! Go to Solution.
June 2017
I am sorry we cannot assist directly with this issue here on AHQ. Can you please resume your case #30747771 to report the number of players affected and hopefully make progress toward a resolution.
June 2017
Setting up Login Authentication, otherwise known as two factor authentication is advised: https://help.ea.com/en-us/help/account/origin-login-verification-information
Please see the following link for information on maintaining account security and for steps to take if your account has been compromised:
https://help.ea.com/en/article/how-to-maintain-account-security/
Thanks.
June 2017
turned it on, will report here if there's a difference
June 2017
yeah, that didn't make a difference, stats got reset again
June 2017
will do, thanks
June 2017
@EA_Barry I can't seem to be able to resume the case? it has been marked as closed and I can't post there?
June 2017
It looks like you have successfully added the screenshots to your case so please allow us some time to reply again to that support case.