HUT rival rewards

[stevievictor]

Product: NHL 21
Platform:Microsoft XBOX One
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? By contacting me about it and giving me my rewards
What happens when the bug occurs? I do not receive my rewards for rivals
What do you expect to see? I want my rewards for the ultimate level rivals rewards
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT Rivals
What time did you see the bug? (HH:MM AM/PM) Tuesday February 9th
What is your time zone? ECT - GMT + 1:00
What is your gamertag/PSN ID? CCDSLAX
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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I was playing rivals I was grinding for it. I got to ultimate. On Tuesday February 9th the week ended for rivals. And I never received my rewards. Do they come at a later time? I thought it was instant. The new week has already started so I’m confused I want my rewards any help would be appreciated. 

[EA_Aljo · Accepted solution]

Hi there, @stevievictor.

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @stevievictor.

For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!