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HUT cards not displaying. Screen is black

by r9m9u4g0
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Accepted Solution

HUT cards not displaying. Screen is black

★ Apprentice

Product: NHL 21
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? Screen goes basically all black and can’t see cards in HUT
What do you expect to see? Cards with options in HUT
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT cards
What time did you see the bug? (HH:MM AM/PM) Immediately upon starting game at 11:30
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? Fridge44
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

Hut Cards screen goes black and can’t see or pick any options on cards.  Hope this doesn’t affect mine and anyone else being affected trial ten hours. Any help is greatly appreciated.  

Message 1 of 366 (3,684 Views)

Accepted Solution

Re: HUT cards not displaying. Screen is black

Community Manager

Hello, everyone.

 

This issue has now been resolved with the update that released yesterday. If you continue to have issues, please let us know. Thanks!

Aljo.png

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Message 361 of 366 (602 Views)

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Re: HUT cards not displaying. Screen is black

Community Manager

@r9m9u4g0 

 

There's an issue with HUT that will be updated shortly. Let's wait for that update and see if it resolves this. If it doesn't, let me know and we'll troubleshoot this. Thanks!

Aljo.png
Message 2 of 366 (3,663 Views)

Re: HUT cards not displaying. Screen is black

★ Apprentice

Thank you.  Any way someone can post on here when that update is completed and any way to get our time back as we couldn’t use HUT. Thank you again for your help.  

Message 3 of 366 (3,659 Views)

Re: HUT cards not displaying. Screen is black

Community Manager

@r9m9u4g0 

 

Unfortunately, we don't have a way to reset the timer on the trial, but we're working to get this resolved as soon as possible.

Aljo.png
Message 4 of 366 (3,654 Views)

Re: HUT cards not displaying. Screen is black

★★ Novice

Hii , hut cards not displaying , my hut name HejHulit , nickname Tejkyyy

Message 5 of 366 (3,649 Views)

Re: HUT cards not displaying. Screen is black

★★ Novice

🥺🥺

Message 6 of 366 (3,647 Views)

Re: HUT cards not displaying. Screen is black

Community Manager

@Tejky99 

 

This is an issue we're aware of, but a patch has been released that possibly fixed this. Can you restart NHL and let me know if it's still happening or not?

Aljo.png
Message 7 of 366 (3,639 Views)

Re: HUT cards not displaying. Screen is black

[ Edited ]
★★★★ Novice

im having this problem also, whenever i open packs it goes blank and gotta restart, and in unopened packs its all blank same with the packs in store all blank

this is for ps4

Message 8 of 366 (3,639 Views)

Re: HUT cards not displaying. Screen is black

★ Apprentice

Still unable to see packs, cards or a bunch of other items on the Home Screen.  Not loving that our ten hours is being spent experimenting to see if the game is working well enough to enjoy.  Hopefully EA does something for all its customers to make up for this inconvenience.  Maybe another free couple of hours for everyone if you can’t do for just those affected.  

Message 9 of 366 (3,636 Views)

Re: HUT cards not displaying. Screen is black

★★ Novice
@EA_Aljo Yes same old 🥺🥺
Message 10 of 366 (3,636 Views)
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