Unable to advance "Advance to Div 9 or higher" objective

[EA_Barry · Accepted solution]

@juulape@amsterjamzz@rob112997@Kra1steri

Can you guys check if the issue is now resolved for you and let us know here?

Thank you so much!

*marked as solution for visibility

[bugabugabooboo]

Im still stuck on this. Can you guys try to fix this please? 

[tomosmithy]

@EA_Roger @EA_Barry @NHLiveSupport

Objective name that is failing to gain progress: Advance to Div 8 or Higher in Online Seasons

Gamertag: tomosmithy
Platform: XB1
Time stamp for when problem occurred: 27/10/2018 14:28 GMT

[bugabugabooboo]

What i noticed is you need to win division title if you are division 1 to it count towards the progression objective. In Lower divisions advancing is enough.

[89a378b1ea5a9a83]

This is still an issue. If we are div 1. Then any objectives for progression should be automatically fulfilled. If we are div 1 then we obviously have already progressed past div 9, 8, 7, 6, 5, etc. 

Just write a rule in your coding that says if we are above the requirement then automatically fulfill it. 

Seriously guys this is an easy fix. 

We pay good money for the game, psn and for in game purchases. 

Geez 

[KamtronG]

Product: NHL 19
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I've attached photos to show that my progress is not being recognized in HUT progression objectives. specifically advance to DIVISION 9 or Higher in ONLINE SEASONS (I have been as high as division 5 and am now in division 7 and this objective has not been recognized and indicated as completed though I surpassed level 9 months ago).
What happens when the bug occurs? My progress is not recognized and I am not rewarded with the appropriate progression rewards.
What do you expect to see? I expect to see that my progress in online seasons be recognized and the rewards allocated for completing that objective.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) all day - every day for months
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? codenamekamg
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

For months my progress in HUT online seasons has not been recognized by OBJECTIVES and MILESTONES  - PROGRESSION category ... specifically the ADVANCE TO DIV 9 OR HIGHER IN ONLINE SEASONS ... see attached photos for proof that I have surpassed level 9, now at level 7 and once being as high as level 5 as well....

I would like this objective to be recognized, the reward allocated to me, so that I can progress to the next set of PROGRESSION REWARDS.

This is very frustrating as the rest of the objectives and milestones accu,ulate and are rewarded as they are completed but not this one for some reason.

I hope to hear back form you soon or see that it will finally recognize my progression sometime soon as I log in to play.

Thanks

Karl

[Ryandupre71]

i cant recieve objectives anymore vs CPU. my GT is RandomXRyan. my internet isnt good enough to play online & ive made a fair amount of progression over time, and now i cant. driving me away from the game

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@EA_Barry wrote:

@LitjFoxn@juulape@robial@BeejyTonkMan

Can you guys respond here with the following details please:

Objective name that is failing to gain progress:

Gamertag / PSN:
Platform (XB1/PS4): 
Time stamp for when problem occurred (e.g. Sept 18th 12:34 PST):

Thank you.

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[NHL_Live_Support]

Hey @Ryandupre71,

Can you please explain how you're not receiving your objectives?  Are they not appearing?

[Ryandupre71]

I see the objectives, for example “Make 15 Hits”, “Win 3 Games”, etc. but I can’t progress in any of them. I’ll play several games, make plenty of hits, score plenty of goals, and none of them count towards the objectives, as they just stay at 0. This was never the case until around a couple of weeks ago

[NHL_Live_Support]

Hey @Ryandupre71,

What offline HUT modes are you playing?