HUT BIN Error b7dd78af2e5cf670-0000000000009999-c2709ecfb14b7b4f

[outofcrepes · Accepted solution]

Hello all,

I had been encountering this issue for a few weeks and decided to contact ea support (https://help.ea.com/en/contact-us/?product=nhl-18), choose your platform and then technical support (you can either request to be called back, call them or chat with a representative). I opted for the latter option and the representative handed my case in circa 15mn and I can apparently use the "buy it now" feature again (tried a small 3.5k item I could not buy before contacting them).

The only issue is we need to contact them each time it occurs so not that groovy but still, there is a way to fix that issue.

[cptashman]

Happening on xbone too!!

[kirbmeister98]

Hey there. I chatted with someone from EA help, and they left me with these list of instructions. Presumably if you do all these processes in order, this problem should go away.

Here. I hope it helps someone.

SYSTEM UPDATE




1. In the main menu XMB, using the controller scroll right to the Settings. 
2. Scroll down to System Software Update icon and select it with X button.
3. If there is an update available, choose the option Update Using Internet and select it with X button.
Note: You can find other ways to update PlayStation 4 System Software on the Sony Support Site: http://us.playstation.com/support/systemupdates/ps4/

RESTORE LICENSES




1. In the main menu XMB, using the controller scroll right to the Settings.
2. Select the option for PlayStation™Network/Account Management.
3. Choose Restore Licenses.
4. Select Restore.
5. Restart your console




DELETING SAVE DATA FILES




1. From the main menu of your PS4 profile, navigate to Settings
2. Scroll down to either “Applications Save Data Management” or “System Storage Management”
3. Select “Save Data in System Storage”
4. Select “Delete”
5. Select either the game in question (for example: NHL 16) or you may have to select “Other” 
6. Delete the game (ex: NHL 16), Profile Save Data




DELETE AND REDOWNLOAD ADD-ONs/DLC
*Follow these steps if you need to delete and re-download Add-ons/DLC on a PlayStation 4 in order to troubleshoot a licensing issue.




1. To delete the DLC, advise the player to go to the PlayStation Menu Bar and select the following:
2. Select Notifications
3. Select Downloads 
4. Select the Product that the player is encountering the issue with.
5. Press the Options button on the Joypad and select Delete.




1. To re-download the DLC, advise the player to go to the PlayStation Menu Bar and select the following:
2. Select Library
3. Select Product
4. Select My Add-ons..
5. Select the Product that you wish to download.
6. Press the Options button on the Joypad and select Download.
7. The Add-on/DLC will now re-download.




DELETING PSN ACCOUNT




1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to Users icon.
3. Select the action Delete User. Follow the screens.
4. Confirm the action to complete the user deletion process.




STARTING PS4 ON SAFE MODE (REBUILDING DATABASE)




1. Press and hold the Power Switch for approx.. 10 seconds. The console should chime a notification sound to inform the player it is starting in Safe Mode.
2. When the PlayStation 4 make the notification sound, de-press the Power switch.
3. The PlayStation will now begin in Safe Mode.
4. Select 5th option - Rebuild Database
Note: This action scans the drive and creates a new database of all content and may take a long time depending on the type and number of data items.




TEST NETWORK CONNECTION




1. In the main menu XMB, using the controller scroll right to the Settings.
2. Scroll down to Network icon.
3. Scroll down to Test Internet Connection
4. The PlayStation 4 will now test basic network information

[andersborg26]

Maybe a stupid question, but is there any possibility any of these options will affect anything in my hut?

[Levis9999]

Why would you ever go through all those steps when others have had it fixed by support. It’s a backend issue, and they have found a fix without having to deal with you. Just make your game work and try giving some customer service. How about you give your gamer tag and platform and then you fix it. Not much to ask.