HDR too dark in NHL 22

[TheOnlineGam4r]

@crisb2411 Im sure nhl 23 will be out before they fix

[crisb2411]

@TheOnlineGam4r Not for me. NHL 22 is the last game I bought. EA can keep the garbage.

[Sry4disturb]

Happy to test it with the 10 hours trial... a grey ice is the new black 

[casdevils2k]

@EA_Blueberry any update? Been about a month since the last update. Hope this gets fixed.

I've had these issues with previous games and then magically around this time of the year, the problem is fixed without notice, so hope the same thing happens.

[EA_Blueberry]

@casdevils2k 

Still awaiting an update.

Question for you all here,

Have you checked to see if your TV has the latest update and did you make any custom changes to your T.V.? Usually bugs like this where the game is showing a different color across multiple TVs would be easier to reproduce on our end with a clear picture of what is happening.

Please answer the following:

• Do you have your console plugged directly into the wall or are you using a surge protector? Are you using an extension cord?
• Do the results change when you plug your console into a different TV or monitor? This way we can identify if it's TV related rather than the settings on the console or other TV in combination.
• What kind of HDMI cables are you using? (Picture of them of them if you are not sure is acceptable)
• Have you tried resetting your TV to factory settings? If any custom settings were made, going back to default could help identify if the issue still occurs on factory settings.

[TheOnlineGam4r]

@EA_Blueberry Is NOT a tv issues ! Is ur game the problem! Nhl 21 is fine .. only nhl 22 have this issue

[Sry4disturb]

It's the game the issue. Even Madden 21 is dark. EA game seems not know how to use hdr. Play Rachet, Ghost of Tsushima, Dirt 5, no hdr issue, pure white. Furthermore, the ice during offense is more white than in defense. If it was a TV issue it will be the same everywhere...

[TheOnlineGam4r]

@Sry4disturb Agreed with u man

EA just don't care

[EA_Blueberry]

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@EA_Blueberry wrote:

@casdevils2k 

Still awaiting an update.

Question for you all here,

Have you checked to see if your TV has the latest update and did you make any custom changes to your T.V.? Usually bugs like this where the game is showing a different color across multiple TVs would be easier to reproduce on our end with a clear picture of what is happening.

Please answer the following:

• Do you have your console plugged directly into the wall or are you using a surge protector? Are you using an extension cord?
• Do the results change when you plug your console into a different TV or monitor? This way we can identify if it's TV related rather than the settings on the console or other TV in combination.
• What kind of HDMI cables are you using? (Picture of them of them if you are not sure is acceptable)
• Have you tried resetting your TV to factory settings? If any custom settings were made, going back to default could help identify if the issue still occurs on factory settings.

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@TheOnlineGam4r  @Sry4disturb 

If you all can respond back to the info we're requesting above we can relay it over to the team so they can understand what conditions you are all experiencing this under it can help them identify what is the root cause. This is not a widespread bug so it seems to be very difficult to reproduce. If we know what hardware is being used it could help identify what is causing HDR to not be compatible. I searched the NHL Reddit and only saw 1 other person post about this so far. Any help you can give us is appreciated as we're here to champion for you and gather info necessary for a potential fix. 

[OutlawedTorn]

There has been plenty of posts over the last 3 months of people posting their TV settings and models showing that this is not a TV issue, but an in game issue. 

Personally my 2020 Q90T has received two software updates since NHL 22 came out and there is no difference at all with HDR. No TV setting helps the HDR picture with the game and there is only HDR issues with NHL 22 specifically with my TV.

Hopefully we see an update soon. Preferably a HDR brightness slider.