HDR too dark in NHL 22 [ Edited ]

[OutlawedTorn]

@EA_Blueberry I have attached direct screenshots from Xbox showing that this is a game issue, not a TV issue. The image with HDR is a lot darker than the one without HDR. This is how it shows up on my TV.

Without HDR: TPvgYbW.jpg (3840×2160) (imgur.com)

HDR Enabled

oxiWAoQ.jpg (3840×2160) (imgur.com)

[EA_Blueberry]

Thanks for checking, was hoping we could find a workaround solution here in the meantime. The team is investigating this, thanks for being patient! 

[casdevils2k]

We're looking forward to a fix soon @EA_Blueberry 

Appreciate it!

[EA_Blueberry]

@OutlawedTorn 

Thanks for the screenshots.


Would anyone be willing to share a video clip of this happening in real time with you experiencing it like what @OutlawedTorn provided?

[casdevils2k]

Not sure how to do a video, so I hope others can provide asap.

i have noticed on my Xbox series x with Dolby vision enabled and the latest firmware downloaded for the OLED CX, that the dimming isn’t really there anymore whereas it’s there for the PS5 which does not have Dolby Vision.

will continue to test, so it may be an HDR10 problem.

[SourishOlive3]

@EA_BlueberryDo they fix the bug on the update today ?

[casdevils2k]

^^^

Played yesterday and it was still the same, smh

PLEASE share a video if possible like @EA_Blueberry suggested so we can get this fixed. 

[SourishOlive3]

@casdevils2kI have try but i cant share it on the message.
They are deploying a bug fix update today. I will see if it’s fix

[OutlawedTorn]

No difference with HDR with today's update.

[EA_Blueberry]

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@casdevils2k wrote:

^^^

Played yesterday and it was still the same, smh

PLEASE share a video if possible like @EA_Blueberry suggested so we can get this fixed. 

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Please, if you can. The team is interested in this and investigating, but any video footage capturing it in game or you filming it while moving around in game. It could be due to a variety of settings with the TV/Monitor, the Xbox itself, and so forth. If you're able to document the settings you have on our Xbox and what you have for you monitor (display settings), along with the monitor/TV model that can help narrow down the root cause.

Uploading a video to YouTube and providing the link here is ideal.

Thank you in advance for the help you can lend.