Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG V20
OS Version Android 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 592-385-975
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I went in to HAAT and solo'd P3 for the first time with my JTR team and the game completely froze during the transition to P4. All the characters were on screen, but no buttons were present and I couldn't do anything. I switched networks, turned wifi on, went to airplane mode and the game did nothing. I had to force close the app and lose all possible rewards. Is there anything I can do to prevent this from happening again? This feels similar to the freeze that can happen in TB where you enter a phase during combat and the game doesn't allow the characters to move or fight, but the AutoButton is still present in that case. Here is a video of the situation just in case that I took: https://vimeo.com/263412257
Steps: How can we find the bug ourselves? I can't replicate this even if I wanted to (I cant play around with Raids). Enter HAAT P3, complete the phase, and into the transition, if the game doesn't allow gameplay, then the bug happened.
Connection Type Mobile
Please select your region North America
Country
I can't get the attach button to work with my video file, so here is a friendly link to the video I took during my freeze.
https://vimeo.com/263412257
