Guild didn't receive Wat Tambor shards

[A1eks_b]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? All
OS Version Different versions of iOS and Android
Ally Code: (Find it here: http://bit.ly/AllyCode ) 514479749 and others from the same guild
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug The whole guild didn't receive Wat Tambor shards from last TB, but we have at least 3 people who successfully completed mission and there was some "...completed special mission" in action list, ally codes of this players are 348-182-986, 416-422-335, 885-626-524 maybe some more. We stay on territory with this mission for 2 stages, so completed it at the same time as TB end.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Russia, Uzbekistan

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The whole guild didn't receive Wat Tambor shards from last TB, but we have at least 3 people who successfully completed mission and there was some "...completed special mission" in action list, ally codes of this players are 348-182-986, 416-422-335, 885-626-524 maybe some more. We stay on territory with this mission for 2 stages, so completed it at the same time as TB end. Full list of players who didn't receive shards:
127748616: 320й
348182986: 3ABX03
514479749: A1ex
136332194: Alex 407
197929898: Alexxx
375268842: Anton
171998417: Azog Yuar
159179214: BumBleBee
372555759: Chernof Sergey
653488662: CHYCMYMP
247384324: Cristmas Lee
269776496: DarthKrayt
849154998: Dimon Z
544856619: Dred
446117135: Farit S
351988332: Fentik
567556412: Gruimenael
411768897: Hackflow
151853239: Hunter52
738898571: Ingvar
885626524: JUDO1st
355971576: kep ara
176574799: KerLaedra
875711567: Makor
728212569: Mardyk
926285525: Nikkolos
249689388: OzzzO
774773559: Panzerkillaruza
487244167: Pasha
769298229: Platonov
611624111: Samoeyds
488171461: sealcool
897957685: Shikotist
216892918: Slevin89
622769571: SoloS
599516793: SteelRat
416422335: superman999
815657365: the walking dead
898219115: Tillak
147993714: vA Akram
467336495: Vitorium
183854983: William Lawson
831984463: X'lor Bintaghr
512211324: Yarstein
132691793: Ашаман
588312386: Галаперидол
481676475: мастер Йода
528678676: Ом
361326893: Тобi Пэзда
262615118: Уль'хин

[CG_MindTricks · Accepted solution]

@A1eks_b Closing thread as issue was handled via PM.
For any outstanding issues relating to this topic please send me a private message with the details.

Thank you.

[EA_HighCommand]

Hi @A1eks_b and thank you for the report (no need to provide a full list of your guild members).

We've checked the logs for the Geonosian Territory Battle of your guild and there was no record of any guild member completing the special mission for the Wat Tambor shards. We've also had a look at our server logs for any potential issue with the tracking of that mission but found no indicator of any issue., sorry.

[A1eks_b]

This is strange, I see messages in action list about successfully completed mission, so this data was on server. What period was checked? Stage 3 and 4? Because missions was completed at stage 3, but stars on that territory was taken on stage 4. And when should we get shard in this situation? After finishing both stages if there was peoples who completed it at stage 3 and 4 or one time?

[EA_HighCommand]

Hi @A1eks_b,

We have another look right now.

[Pan2218]

This just happened to our guild as well. 11 members completed the Special Mission but we did not recieve any shards. A fellow officer submitted a ticket & apparently Customer Support only believe it to be a single member problem. But not one person got shards. There is no way to take a screen shot as there is 0 way to review Territory War

[Pan2218]

That should read *Territory Battle, my apologies 

[MindlessFocus]

Again, my guild completed the mission yet no one received the rewards. 

[Yakaji]

My guild received partial rewards. Based on member recall, we believe 9 of us completed the Wat mission. Everyone who completed the Wat mission during Phase 3 (when both Wat and Acklay were open for us) did not generate a reward, and we're fairly sure we didn't get GEC Mk.II for our 2-3 members who beat the Acklay mission either. Everyone who completed Wat during Phase 4, after we'd closed the Acklay territory, did earn rewards for the guild.

My ally code: 572-235-7489 (Tsuo Vook, in game)

[A1eks_b]

@EA_HighCommand Hi! Any news?

[Pan2218]

@A1eks_b It looks as tho the extent of this bug is being researched. One of our members has been assured that our guild will receive our rewards at some point soon.