November 2020
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.156.1220
What expansions, game packs, and stuff packs do you have installed? Almost all
Steps: How can we find the bug ourselves? Just change the camera angle and zoom in and out, or try to place items in rooms where the floors disappears.
What happens when the bug occurs? Floors disappears in some rooms, can see basement/general "blue". Can't place items in those rooms, nothing to delete when trying to delete floors.
What do you expect to see? Ground as normal and items able to be place
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Most recent patch but I think that is a coincidence.
I've tried removing pools, etc. that I've seen affecting other people with this issue but nothing seems to work. If I copy the room and move it elsewhere, it solves the issue but when I put it back where it goes, the problem comes back. I have also uploaded the lot to the gallery under shannonnfarmer. Here is a video recording of the issue.
https://drive.google.com/file/d/18zXdkK3OZJBpwjOjZEkhd66-bHaKmTM3/view?usp=sharing
Solved! Go to Solution.
November 2020
November 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2020
Thanks! The screenshots are too large to attach directly but I think I fixed the link to be public now: https://drive.google.com/file/d/18zXdkK3OZJBpwjOjZEkhd66-bHaKmTM3/view?usp=sharing
November 2020
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612...
November 2020
November 2020 - last edited November 2020
Yes and yes. Floor acts totally normal as far as walking, even when going invisible (live and build mode). Just can’t place objects.
November 2020
November 2020
Thanks, let me know if I missed anything!
November 2020 - last edited November 2020
Thanks, I have provided now. The weird thing is I’ve played on this computer since 2013 and have never experienced this issue throughout various builds. Seemed to be related to the platforms maybe? Thanks for your help!
November 2020