Help us improve Answers HQ! Take Survey No, Thanks

Re: Grand arena error code

by rw05dhnq
Reply

Original Post

Accepted Solution

Grand arena error code

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7
OS Version 11.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 556-619-254
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug While battling in the grand arena I received an error message saying that there was an error and the game needed to re-start. When the game refreshed the team I was battling was back to where they started pre-encounter but my squad was used up and no longer available. So I not only lost the match but lost the team and given the parity in GA will lose this round.
Steps: How can we find the bug ourselves? Unsure
Connection Type Wifi
Please select your region North America
Country USA

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7
OS Version 11.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 556-619-255
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug While battling in the grand arena I received an error message saying that there was an error and the game needed to re-start. When the game refreshed the team I was battling was back to where they started pre-encounter but my squad was used up and no longer available. So I not only lost the match but lost the team and given the parity in GA will lose this round.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

Message 1 of 6 (203 Views)

Accepted Solution

Re: Grand arena error code

EA Live QV Team

Hi @rw05dhnq and sorry to hear that.

 

We've checked our logs and it appears that you've lost connection in two Grand Arena battles and those matches timed out. Please make sure you have a strong and stable internet connection when playing.

View in thread

Message 4 of 6 (169 Views)

All Replies

Re: Grand arena error code

★★★★ Novice
Sorry just noticed my ally code is typo’d as it shows up in the lower part, the top # is correct 556-619-254
Message 2 of 6 (195 Views)

Re: Grand arena error code

★★★★ Novice

Happened again - here is a screenshot

D05043AA-3F19-4E1F-AAEA-2EEF6F1C1431.png
Message 3 of 6 (188 Views)

Re: Grand arena error code

EA Live QV Team

Hi @rw05dhnq and sorry to hear that.

 

We've checked our logs and it appears that you've lost connection in two Grand Arena battles and those matches timed out. Please make sure you have a strong and stable internet connection when playing.

Message 4 of 6 (170 Views)

Re: Grand arena error code

★★★★ Novice
I was literally sitting at my desk with the router next to it - and it always happened if time was about or did run out - so I think this is on your end
Message 5 of 6 (161 Views)
Highlighted

Re: Grand arena error code

★★★★ Novice

I was literally sitting at my desk with the router next to it - and it always happened if time was about or did run out - so I think this is on your end

Message 6 of 6 (139 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help