Grand arena awards

[car1988]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Lg g6
OS Version Oreo
Ally Code: (Find it here: http://bit.ly/AllyCode ) 753659612
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I dont knOw honestly but i just got a message after winning all 3 rounds of ga that i didnt participate so i dont win any awards?
Steps: How can we find the bug ourselves? win 3 rounds of ga and see what happens
Connection Type Mobile
Please select your region North America
Country United States

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I wish i would have saved or screenshot the issue but my name is goku in the game i won all 3 rounds and then got a message that says i didnt participate so i recieve no awards.

[EA_HighCommand · Accepted solution]

Hi @car1988 and thank you for your message.

We've checked your account and can see that you have received the rewards for round 1, 2 and 3 on 5/16/2019, 10:23 pm GMT+1, 5/19/2019, 5:29 am GMT+01 and 5/21/2019, 5:24 am GMT+01. The final rewards were received by you on 5/21/2019, 5:24 am GMT+01. I hope this helps.

As with any missing rewards, content, etc. feel free to get in touch with our Customer Support, they should be able to assist.

[EA_HighCommand · Accepted solution]

Hi @car1988 and thank you for your message.

We've checked your account and can see that you have received the rewards for round 1, 2 and 3 on 5/16/2019, 10:23 pm GMT+1, 5/19/2019, 5:29 am GMT+01 and 5/21/2019, 5:24 am GMT+01. The final rewards were received by you on 5/21/2019, 5:24 am GMT+01. I hope this helps.

As with any missing rewards, content, etc. feel free to get in touch with our Customer Support, they should be able to assist.

[car1988]

O ok why did i getbthe message then that said i didnt participate that was really confuzing

[EA_HighCommand]

@car1988 thank you for the reply.

That is a good question. We are looking into this and sorry about the confusion.