Grand Arena missing rewards

[NkeeMono]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi Redmi 4X
OS Version 7.1.2. n2g47h
Ally Code: (Find it here: http://bit.ly/AllyCode ) 994283686
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I didnt receive rewards for winning 2nd round of Grand Arena.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Poland

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‌Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Xiaomi Redmi 4X
OS Version 7.1.2 n2g47h
Ally Code: (Find it here: http://bit.ly/AllyCode ) 994-283-686
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I didnt receive rewards for winning 2nd round in Grand Arena event.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Poland

[EA_HighCommand · Accepted solution]

Hi @NkeeMono,

We've checked your account and you claimed the reward (12 Mk 2 Pulse Modulator) for round 2 on 04/16/2019, 10:02 pm GMT+1. For future issues on missing items, rewards, etc. please get in touch with our Customer Support, they should be able to help.

[EA_HighCommand · Accepted solution]

Hi @NkeeMono,

We've checked your account and you claimed the reward (12 Mk 2 Pulse Modulator) for round 2 on 04/16/2019, 10:02 pm GMT+1. For future issues on missing items, rewards, etc. please get in touch with our Customer Support, they should be able to help.