Re: Grand Arena entry issue

by Gildorxix
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Original Post

Grand Arena entry issue

★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7+
OS Version 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 352911566
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug It appears I am not in the Grand Arena even though I entered the event in the lock in phase. I believe this is because I hit level 85 after the registration phase started and proceeded to enter it. The screenshots below show chronologically what I see when in game. It’s been like this since last night, and I tried all the generic things to fix the issue to no avail (restarting, force quitting, etc.)
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

This is what I see in the main screen

 

This is what I see when I click review

 

This is what I see when I click event rewards

Message 1 of 2 (186 Views)

Re: Grand Arena entry issue

★★ Novice

I also have a similar experience. I reached lvl 85 during lock in phase and joined my Grand Arena. The game froze up and after I reset it showed that I was in review phase for 7 days which persisted until today (1st attack phase) and I was able to attack my opponent but I was unable to assign defenders so I am going to lose this round. In the event rewards page it shows "leaderboard results will show after matchmaking" instead of showing my opponents and their points.

Message 2 of 2 (153 Views)