Grand Arena crashed, I lost a team and it counted as a battle

[JGGSTL1]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone 8+
OS Version 8.3.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 717-711-187
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug GA crashed costing me a battle & strong team and will likely affect outcome.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA

‌

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone8+
OS Version 8.3.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 717-711-187
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug GA crashed as I started a battle. It cost be a no damage battle, a strong team and will likely affect my ability to win this round.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA

‌

[EA_HighCommand · Accepted solution]

Hi @JGGSTL1 and sorry to hear that.

If your game is crashing during a battle in Grand Arena, it will count the battle as a loss, and consume your squad. This is the intended behavior to prevent exploits and not a bug.

[EA_HighCommand · Accepted solution]

Hi @JGGSTL1 and sorry to hear that.

If your game is crashing during a battle in Grand Arena, it will count the battle as a loss, and consume your squad. This is the intended behavior to prevent exploits and not a bug.

[JGGSTL1]

But the battle didn’t even start. Is there anything I can do to recoup the points?