Grand Arena battle result

[Lord_Padraigal]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 2 xl
OS Version Android P
Ally Code: (Find it here: http://bit.ly/AllyCode ) 315488781
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I lost connection during a battle with opposition JTR squad. My squad won the battle but I lost connection. On resuming a connection an error message displayed saying client needed to restart. I think an error code 9.110 was displayed. When the client restarted I entered GA again and the opponents JTR squad was fully restored and had a battle count of 1. My own squad was not selectable as the characters from my first attempt were no listed in my roster.
Steps: How can we find the bug ourselves? Disconnect from network before battle resokved
Connection Type Mobile
Please select your region North America
Country United Kingdom

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Additional information 

[CG_MindTricks]

Hey, thanks for bringing this to our attention, do you recall the approximate time this occurred? Was it around 15 min ago when you made this post or earlier today?

Thank you.

[Lord_Padraigal]

Hi this was this morning at around 9.00 GMT 

[macrakin57]

I was doing a battle and was interrupted by a phone call the attached image has the error message I received when I re-entered the game

[macrakin57]

This was at 20.03 west Australian time.

i also forfeited the battle

[CG_MindTricks]

Thanks for the additional information. We are looking into it.

@macrakin57 What is your Ally Code?

[macrakin57]

My ally code is 366-269-637

[CG_MindTricks]

Thanks for the reply. Currently working on reproducing this issue.
@macrakin57 In your situation it might have been that the battle timer expired while you were on the call, however, you should have gotten a different message.

[timm526771]

Hello.
I have the same problem.

I get "Error 9.110 / Contact us" message every time I enter the Grand Arena.

Ally code is
634-641-615
Date
07 march 2019
Please help!