Re: Grand Arena Rewards incorrect

by AndrewLawrence21
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Grand Arena Rewards incorrect

★★★ Newbie

I have gone through EA Customer service for the past 5 days and was told they cannot do anything. 

On Tuesday, March 29th, I received the GAC season rewards, however they were wrong. I finished the Season in Kyber 1 (see attached), but the rewards said I was ranked #-2,832 (note the impossible negative ranking - screenshot attached) in Kyber 2 (again, wrong division). To make even more confusing, the rewards I received was from an Aurodium 2 finish, not Kyber. Need help getting the right reward

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Message 1 of 7 (566 Views)

Accepted Solution

Re: Grand Arena Rewards incorrect

[ Edited ]
EA Live QV Team

Hello @Kaladin-JS 

Thank you for your report. We have now brought this to the attention of the team for further investigation.

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Message 2 of 7 (508 Views)

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Re: Grand Arena Rewards incorrect

[ Edited ]
EA Live QV Team

Hello @Kaladin-JS 

Thank you for your report. We have now brought this to the attention of the team for further investigation.

Message 2 of 7 (509 Views)

Re: Grand Arena Rewards incorrect

[ Edited ]
★★★ Newbie

Thank you, should I expect to get the rewards difference sent to my inbox?

Message 3 of 7 (456 Views)

Re: Grand Arena Rewards incorrect

★★★★ Novice

Im getting the wrong rewards also

im in kyber 1, 

my battles are kyber 1 league 

but I have been relegated to kyber 2 rewards just after the 1st match

Message 4 of 7 (329 Views)

Re: Grand Arena Rewards incorrect

★★★ Novice

Hello. Did CG fix this? I experienced this same problem today, May 3, 2022. I finished in Kyber 1. But was given Aurodium 2 rewards. And my final rank was a negative number in Kyber 2. 

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Message 5 of 7 (173 Views)

Re: Grand Arena Rewards incorrect

★★★ Newbie

I had the same problem.I finished in Aurodium 3,but it said that I finished in Aurodium 4.To make things worse,they sent me the rewards for Chromium 4,and not Aurodium 3.I’m hoping that I get a full compensation for this mess!

Message 6 of 7 (154 Views)

Re: Grand Arena Rewards incorrect

★★★ Newbie

I had the same problem today.I finished Grand Arena in Aurodium 3,but it told me that I finished in Aurodium 4,obviously the wrong division.To make things worse,I only got the rewards for Chromium 4,and not Aurodium 3,as I should’ve.I’m hoping that I can get a full compensation for this mess.

Message 7 of 7 (153 Views)
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