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Grand Arena Fleet Battle Hang issue

by Adzski_DnS
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Grand Arena Fleet Battle Hang issue

★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung G S8
OS Version 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 466888778
What type of issue do you have? Network/Connection
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Game hanging causes 'lost' battle record.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country Ireland

When entering the Fleet battle in my final GA round, the game froze prior to loading anything but plain background (screenshot 1)

I left it for 5 minutes (time of a battle) to see if it would return, but did not and registered an attack, even though there was none (screenshot 2)

 

This not only lost my best Fleet, but could potentially cause me to loose the final round and 1st place, with both of us clearing all other squads first attempt so far, it may well come down to the banners.

Heroes_Screenshot_2020.06.29_17.49.55.jpg
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Message 1 of 2 (86 Views)
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Re: Grand Arena Fleet Battle Hang issue

★★★ Novice

And there we go...after 6 days, 2 straight wins, I lost the final round by 28 banners, after getting just 33 for my '2nd' attempt on the Fleet.

 

Potential 1st, to 4th place Frown

 

This type of 'freeze' when entering battles happens far too often in GA, TW & TB, where I've ended up losing teams, points and shards - the WAT Tambor event was last time this happened.

 

Is there no code that can detect/mitigate these type of issues?

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Message 2 of 2 (65 Views)