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Re: Grand Arena Championship Crash and Sign up Issues

by Nosfik
Reply

Original Post

Grand Arena Championships - Not Receiving Points

[ Edited ]
Community Manager

Please keep an eye on >> this thread << for updates with the issue receiving Champion points. This is currently the most recent update:


"Hi Holotable Heroes!

Today’s Server Update contains a fix for the Grand Arena Championships. We will be rolling out the server update over the next hour. Once complete, we will notify you in this thread and your client will need to reboot

CHANGES

 

  • [EVENT] - Players who did not receive score from Grand Arena round 1 in the current Championship will have their accounts modified to add those missing points the next time they log in.

If you were affected, there will be an inbox message sent to your account letting you know we fixed your issue. This update will require a restart of the game."

 



Previous messages:

Spoiler
Update

"We are working on adjusting player's Championship score from the Grand Arena round last week that did not award 1000 points for wins. This will occur in an update later this week. The points from the round over the weekend should have gone out correctly but we are also investigating reports that both rounds did not award 1000 points for a win."

>> Source <<





Hi Holotable Heroes,

Please keep an eye on >> this thread << for updates with the issue receiving Champion points. This is currently the most recent update:


"Server fix is complete. Players should now be able to earn points for finishing their matches. We will discuss how to fix missing Championship points and let you all know Monday."


Thanks for your patience while we look into this folks, 

 

Lanna

 

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Message 230 of 263 (2,288 Views)

Did not receive 1000 points from winning round 1 of GA

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Phone
OS Version Android 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 226-115-261
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I won the first round of Grand Arena but did not receive the 1000 points.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA

My championship score in GA did not increase by 1000 after winning first round and claiming reward email. 

Message 1 of 263 (3,070 Views)

Re: Did not receive 1000 points from winning round 1 of GA

[ Edited ]

@Crispy508 If you are responding to this thread, please don't just hit "me too". Please add your ally code so the team can investigate.

 

Edit: The Dev team is aware and investigating. Please keep an eye on this thread for updates: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/209008/grand-arena-championships-not-rece...

__________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.
Message 2 of 263 (3,049 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice

after winning the first round 1000 banners were not added to my score

271677324

ipad pro/ iphone xr

joined at the opening 

 

2BA92ACE-9B8C-4322-B101-696DCC26C193.jpeg
3A330693-F18C-450D-AC5A-2CE2A6DCF4C8.jpeg
Message 3 of 263 (5,538 Views)

Re: Grand Arena Championship Crash and Sign up Issues

[ Edited ]
★★★★ Novice

Got no points for my win in GAC Round 1....

 

 

Ally code 835278934

Screenshot_20190712_233658_com.ea.game.starwarscapital_row.jpg
Screenshot_20190712_234320_com.ea.game.starwarscapital_row.jpg
Screenshot_20190712_234305_com.ea.game.starwarscapital_row.jpg
Message 4 of 263 (5,537 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice
@CG_SBCrumb No crashes, but I didn't receive my round rewards and neither did any of my guildmates. Ally code 618811398. Signed up as soon as it went live. Pixel 3XL all latest updates.
Message 5 of 263 (5,535 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie
@CG_SBCrumb I also never received the 1000 points from my win.
Division 3
iPhone XS
759-324-899
Message 6 of 263 (5,471 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie

I won my first round, rewards were sent to my inbox, but when collected my championship store currency did not load and my 1000 victory points were not added to my total.

 

ally code 329872134

 

iphone 8+

 

 

Message 7 of 263 (5,470 Views)
Highlighted

Re: Grand Arena Championship Crash and Sign up Issues

[ Edited ]
★★★★ Novice

Ally Code: 112-686-468
1. Bugs during fights - 3 times game has crushed.
2. Did not received 1000 points for the win.


Huawei Mate 20 Pro (Android 9)
No screenshots - I did not know that they would be needed.

Signed up shortly after takeoff.

Message 8 of 263 (2,638 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice

132-791-384

bluestacks

 

missing 1st round 1000 points reward

Message 9 of 263 (2,474 Views)

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