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Grand Arena Championship Crash and Sign up Issues

by CG_SBCrumb
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Original Post

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie

Game regularly crashes during pvp. Lost this gac round due to crash. Also occurs in arena. Have reinstalled twice recently, not installation issue.

 

716 443 258

 

Galaxy S7

 

Message 51 of 264 (171 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie
  • What issue you are having?
    • I joined Grand Arena and after the start of the event it said no event was active
  • Your Ally Code
    • 328-311-477
  • Your phone model and firmware
    • iPhone 5S, 12.3.1
  • When did you sign up for this Grand Arena?
    • 20-30 mins after it opened to join
  • Please send any screenshots or videos of the problem occurring
    • N/A
Message 52 of 264 (160 Views)

Re: Grand Arena Championship Crash and Sign up Issues

[ Edited ]
★★★★ Newbie

Thank you for mentioning this! I tried to contact EA help but they said I was SOL. The issue I’m having is I joined grand arena during the join player lock in phase I believe was about 2 days ago. And when the time expires I was unable to view the event nor set any defenses, like I’ve done many times before. 

 

Ally Code: 693-386-777

Player ID: a4pkiNPMQ0C0JXr0vC2sYQ

Model Phone: iPhone 6 iOS 12.3.1

 

i am unable to even view the event as it says there is none. I have spent a decent amount on this game and the game kinda kicked me out of the best event to use my roster in a fun way Thanks for the inquiry !

Attached is the screen from the other day when I noticed I couldn’t set defenses.

67D27F1A-5BCD-4FD7-A4E1-72BF8AAEAF4C.png
Message 53 of 264 (161 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie

Firmware: iOS 12.3.1

Phone model: iPhone XS

Ally-Code: 698 - 434 - 296

 

I signed up for GA during the attack phase of TW on July 11th, but after the start, it said “there are no active events”

Message 54 of 264 (161 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice

Unable to battle in GAC even though I joined.

472458717

iPhone XSMAX

Joined during enrollment period like always!

Message 55 of 264 (157 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★ Newbie

783-683-161

iphone 6

at&t

game crashes during grand arena matches and territory war matches. Sometimes before it starts after I selected my team and sometimes in the middle. Both cause me to lose that round and team

Message 56 of 264 (154 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie

Issue   I joined GAC around 02/07/19 but was never allowed into any matchups.

Ally code , 524927632

Phone.,  Huawei p20 Pro. EMUI 9.1

Screenshot_20190713_020044_com.ea.game.starwarscapital_row.jpg
Message 57 of 264 (192 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice

 

Not sure what you need, but happy to help fix this bug. It was pretty frustrating experience.

 

  • What issue you are having? Game froze in 2 GA offense attacks
  • Your Ally Code: 472-621-642
  • Your phone model and firmware: iPhone 7 Plus 12.0
  • When did you sign up for this Grand Arena? Around launch, I think? 
  • Please send any screenshots or videos of the problem occurring
    • GA Bug #1 - This is the 1st time. It isn't a video of experiencing the bug although I wanted it to be, as the game crashed at this point and restarted. You then see me frantically going to discord to see if there was anyone else having issues, and then I posted the attached screenshot at that time. 
    • GA Bug #2

After these 2 crashes/bugs I decided to reinstall the game and do a fresh install right after, and I haven't had any issues since *fingers crossed*.

IMG-2076.JPG
Message 58 of 264 (187 Views)

Re: Grand Arena Championship Crash and Sign up Issues

[ Edited ]
★★★ Newbie

Had this issue last GAC, could not enter event.  100% sure I registered but it said event wasn't available.  Contacted customer service they were absolutely no help at all.  Please refer to screenshot for post with date on June 25th.  Was very frustrating missing out on those rewards, I'm so far behind on g13 now it's sad, and I refuse to pay for the 99.99 pack after getting so frustrated with EA customer service. They just said there is no issue, but we can give you 200 crystals.

 

Any help would be tremendously appreciated.  On a more positive note the new Geo TB is awesome.  Great content, thanks for the effort.

 

Ally code 293-633-393

Samsung Galaxy S8+ SM-G955U

Android version 9

Screenshot_20190712-203527_Samsung Internet.jpg
Message 59 of 264 (180 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★ Newbie

Ally code 965-951-774

iphone x

signed up before preview phase ended, once it went live it showed as if I missed registration. 

 

I called and talked to EA and they told me “the event just started two hours ago and no issues have been reported” case #49629258

 

Message 60 of 264 (167 Views)

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