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Grand Arena Championship Crash and Sign up Issues

by CG_SBCrumb
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Original Post

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice

@CG_SBCrumb wrote:

We are aware of the issue with points not be awarded and investigating. Follow this thread for the latest updates


It's not just that; I received no rewards of any kind. No points, no currency, no nothing. 

Message 21 of 264 (349 Views)

Re: Grand Arena Championship Crash and Sign up Issues

[ Edited ]
★★★★ Novice

Hi,

 

did not receive my championship points after winning the first round...

also the game crash during a fight (it was at the beginning of the fight so I am not sure I will have win...) while I was fighting Dr team so I may be  lost the opportunity to win one extra territory and to be able to access to the last one... when the game restart it was like I did not attack Dr team (fight: 0) but the time I used was not anymore available. 

I am having now 2,212 points (I already put my defense for the second round)

ally code: 321-841-382

phone: iPhone 7 (and iPad) with iOs 12.3.1

no idea when I sign for the championship

please see the screenshot of my first round (the score did not change)

thanks 

81FCFF7C-BE43-4AD9-9027-43CD55FAF5A0.jpeg
Message 22 of 264 (348 Views)

Re: Grand Arena Championship Crash and Sign up Issues

[ Edited ]
★★★★ Newbie

Game crashed during the last battle of the round.

Loading just finished and game froze at 5:00 timer during the first animation of the battle (leadership etc...) 

I also havent received my 1000 points after my victory.

Samsung Galaxy S7

Ally code : 454-833-246

Subscribed to GA during the first hours after the opening.

It occured ~24h ago.

Message 23 of 264 (324 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie
  • What issue you are having? Joined GAC but not enrolled when GAC started
  • Your Ally Code - 359-268-694
  • Your phone model and firmware - iPhone 8 Plus iOS 
  • When did you sign up for this Grand Arena? ~7hrs before launch 
  • Please send any screenshots or videos of the problem occurring - already provided to ea support 49628292
Message 24 of 264 (315 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie

What issue you are Having laid out my first team I watched them 5 mins unable to fight
Your Ally Code 293424977
Your phone model and firmware iPhone 6
When did you sign up for this Grand Arena? 2 days ago
Please send any screenshots or videos of the problem )

Message 25 of 264 (313 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie
@CG_SBCrumb
Game gave restart error when I attempted the decisive battle. I lost the team, the attempt and the match because of it.

Ally code is 393953862
Phone is Samsung Galaxy S10+
Signed up shortly after it was available to signup.
Message 26 of 264 (304 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice

Ally Code 175-663-776

 

ipad

CE1FFEB6-C375-4E6E-8225-7D057642655A.png
E134A97B-2253-4B02-868B-59051C73D48C.png
Message 27 of 264 (288 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice

GAC crashed on me during my first battle, cost me a victory.

 

Ally code is 815-822-328

Model is a Moto z4, running Android 9 May 1, 2019 patch

Signed up for GAC shortly after it went live for this session

 

No pictures, just the results of the matchup. 

Screenshot_20190712-170819.png
Message 28 of 264 (284 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice

Ally code: 274888747

Last ga i signed up and on day 2nd i had no event. Could only do the few quests.

 

Opened a ticket when it happened and also posted screenshots. Never got an answer... now the screenshots are deleted.

 

Samsung s8, android

Message 29 of 264 (269 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie

I entered GAC, when I checked to put defense, it said no event available, as if I didn‘t enter

iphone 7

ally code 414-758-244

Message 30 of 264 (259 Views)

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