Grand Arena Championship Crash and Sign up Issues

[GrandAdmiral_F2P]

@mgntgod Same here.

[DrummyT]

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@CG_SBCrumb wrote:

Hi Holotable Heroes,

We are continuing to review the Grand Arena Championships for any issues during this exhibition. We’ve received reports of crashes during battle and players unable to enter Grand Arena. We are investigating further and are looking for more information. If you experience either of these issues, please post the following information below:

• What issue you are having? Ga crashes often. Tw crashes often. Tb crashes often. No other apps open. I even restarted the game and the first thing I did was play this match in GA. In this particular instance my VERY FIrST ga battle I a man kicking FO butt. Everyone still at 100% prot. Kylo last man standing and basically stun locked with 3:40 left at least. And all of my abilities disappear and we just stare at each other. Time runs out and we continue to stare for another 20 seconds before crashing me out. You guys owe me so much. You owe everyone so much. Make this right. Not just repaying us somehow but fix the coding. Fix the problem. Like yesterday.
• Your Ally Code: 835-988-725
• Your phone model and firmware: iPad mini 2, latest iOS 12.3.1
• When did you sign up for this Grand Arena? The 17th.
• Please send any screenshots or videos of the problem occurring: of course I have a ton of screenshots but my camera is too good and won’t allow me to send files that are this big so... y’all suck. If you want me to email them or something I have PLENTY.

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[o0HotFuzz0o]

- Crash during battle in GA, costing me my GAC win as my opponent won every battle in 1 attack.

- Ally Code: 196-429-666

- iPhone 6 iOS 12

- Sign up worked fine

[Chipin101]

Lost of the last round of GA, we did the same points with my oponent, but i have more GP

232-252-726

Huawei p10 lite

[CottonwoodDrive]

Fighting ewoks in a GA battle and game audio went haywire (high pitched, constant wailing) followed by crashing about a minute later.

Ally code: 456-637-868

Google Pixel 3, Android version 9

This was the last Grand arena championship, phase 3/3 (on 7/22 I think)

Due to this crash I lost to my oppenent by 8 points. I would have won and gotten the higher ranked GA rewards if the game had not crashed in this battle.

[WulW]

issue: after joining i can not enter to GA, it looks like i would not join at all.
Ally Code: 628-927-521
phone model: Samsung S7
firmware: Android 8.0.0
signed up today (24.07.2019) at 13:00 UTC

[jakebaby311]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPod
What type of device are you experiencing the issue with? Not reflecting that I joined GAC
OS Version Unknown
Ally Code: (Find it here: http://bit.ly/AllyCode ) 462582335
What type of issue do you have? Other
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I joined Grand Arena Championship, but not reflecting I have an event. I can’t compete in the following round
Steps: How can we find the bug ourselves? Register me for this round
Connection Type Wifi
Please select your region North America
Country U.S.

‌

I joined Grand Arena championship, but I’m locked out on this account.  I joined on my other account, but this one is locked out.  I’m possibly going to miss out on 3,000 points, challenges, zebras, significant rewards.  This is horrible and unsatisfactory.

[Kotorius_PB_74]

• What issue you are having?
• i was registered yesterday. When player lock occurred I was no longer registered. 
• Your Ally Code
• 447-913-166
• Your phone model and firmware
• iphone iOS 12.4
• When did you sign up for this Grand Arena?
• Yesterday
• Please send any screenshots or videos of the problem occurring

[Natalia_kt]

I joined the GAC soon after registration started, but I don't see any active events now. 

Ally code 218-288-559

Tablet Lenovo TAB3 - 850 M

Timezone GMT+12

[WulWiz]

issue: after joining i can not enter to GA, it looks like i would not join at all. As an active player i know that i had to press "join" button, i did it arround 13:00 UTC.

Ally Code: 628-927-521
phone model: Samsung S7
firmware: Android 8.0.0

signed up (24.07.2019) arround 13:00 UTC