Grand Arena Championship Crash and Sign up Issues

[darkkoldun]

I didnt receive my 1000 points after winning first round. Joined at the opening.

Ally code 111-196-968

Iphone 6s

[dabe1996]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Phone
OS Version Android 8.0
Ally Code: 762-476-169
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (49% - 75%)
Summarize your bug I won the first round and second round of Grand Arena but did not receive the 1000 points either time.
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region North America
Country USA

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My championship score in GA did not increase by 1000 after winning first round OR THE SECOND and claiming reward email. 

[SWL1212]

Got no points from my win in GAC round 1

Ally code 272-479-314

[DocRavage14]

I also have this problem. I think it's both of my wins so far. 298-869-985

[KorillVenn]

Did not receive 1000 points for winning round one

Ally Code: 197-441-186

iPhone XR

When did I sign up: Can't remember

[ivanspb38]

1. I got 100 points for defeating the opponent in the 1st round GA instead of 1000.

2. Ally code: 565-376-686

3. Apple Iphone 7, ios 12.3.1

4. Signed in GA as soon as it opened

[NightSithler]

1)I havent received 1000 points for winning the first round

2) 977-681-644

3) Huawei P30 Pro/ EMUI 9.1.0

4) Joined at the opening

[Scorcher57]

It's Tuesday now and nothing changed. I am still missing 1000 pts for 1st round, what is the point of winning GAC if you still 1000+ places behind the leader? Frustrating and disappointing.

[Chipin101]

Why you deleted my yestarday post?!

I`m sending you video if you think I'm lying

I won 2 rounds and loot only 1000 points (for second round)

Now i have 5859 points, but its lower that i must 

I did 1378 points 3rd round, 1382 points 2nd round and 1384 points 1st round, so it is 4144 from defence and attack 

2 wins must gave me 2000 extra points (6144 at all) 

And i did some exploits (defeat 5 enemies on arena or fleet arena with repablic, use incomplate squad and some another) so it was real to have 5859+1000 points 

It will be well if you wont delete my post in future 

My ally code 127-538-293

My phone IphoneX, ios 12.3.1

Im snanding in +3 UTC

Also i wanna ask, why you deleted post about my teammates (i did it yestarday too)

I`m apply screans of this here, pls dont ignore us

P.S. cant apply here my video, so I`m share it with YouTube

Link:  https://youtu.be/Dcq5WnGeh9s

[EA_Lanna]

Updated opening post:

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@EA_Lanna wrote:
Update
"We are working on adjusting player's Championship score from the Grand Arena round last week that did not award 1000 points for wins. This will occur in an update later this week. The points from the round over the weekend should have gone out correctly but we are also investigating reports that both rounds did not award 1000 points for a win."

>> Source <<

A heads up, you may notice your post has been moved here. We will be merging posts from other threads on this topic in here to keep this information in one space. 

- Lanna

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