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Grand Arena Championship Crash and Sign up Issues

by CG_SBCrumb
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Grand Arena Championship Crash and Sign up Issues

[ Edited ]
EA Star Wars: Galaxy of Heroes Team

Hi Holotable Heroes,

 

We are continuing to review the Grand Arena Championships for any issues during this exhibition. We’ve received reports of crashes during battle and players unable to enter Grand Arena. We are investigating further and are looking for more information. If you experience either of these issues, please post the following information below:

 

  • What issue you are having?
  • Your Ally Code
  • Your phone model and firmware
  • When did you sign up for this Grand Arena?
  • Please send any screenshots or videos of the problem occurring
Message 1 of 332 (6,472 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie

Ally  code 239 678 467

Error tryin to join GA,  

Samsung galaxy 8

Message 2 of 332 (6,361 Views)

Re: Grand Arena Championship Crash and Sign up Issues

[ Edited ]
EA Star Wars: Galaxy of Heroes Team

We are aware of the issue with points not be awarded and investigating. Follow this thread for the latest updates

Message 3 of 332 (6,293 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie

ally code 698-987-432 i signed up to the grand arena on friday 3 hours before the dead line i had moved over mods and added a zeta and i hit join yet im not in it!. 

 

i was using blue stacks for the pc which is alot more stable then my iphone 6plus!

Message 4 of 332 (6,258 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Newbie

@CG_SBCrumb wrote:

Hi Holotable Heroes,

 

We are continuing to review the Grand Arena Championships for any issues during this exhibition. We’ve received reports of crashes during battle and players unable to enter Grand Arena. We are investigating further and are looking for more information. If you experience either of these issues, please post the following information below:

 

  • What issue you are having?
  • Your Ally Code
  • Your phone model and firmware
  • When did you sign up for this Grand Arena?
  • Please send any screenshots or videos of the problem occurring
I did not advance the game happened to me in several matches

Ally: 839-738-343

Samsung s10e android 9

Yesterday


 

20190712_164202.jpg
FB_IMG_1562967601329.jpg
Message 5 of 332 (6,238 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice
@CG_SBCrumb Ally code 584436434
Connection error no buttons
Samsung galaxy 8+
Message 6 of 332 (3,663 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice

Crashed 2x not giving me the win, costed me the tournament

Screenshot_20190711-211050_Heroes.jpg
Message 7 of 332 (3,662 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice

Joined GA, but showing as no event active

Ally Code: 212-425-382

Moto Z Play

Between 8-10pm EST

Message 8 of 332 (3,662 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★★ Novice
  • What issue you are having? - Joined and then when the GAC actually started, I was not "joined" anymore
  • Your Ally Code - 964-634-672
  • Your phone model and firmware - Iphone Xs Max 12.3.1
  • When did you sign up for this Grand Arena? Soon after the join period started
  • Please send any screenshots or videos of the problem occurring - NA
Message 9 of 332 (3,660 Views)

Re: Grand Arena Championship Crash and Sign up Issues

★★★ Newbie

Crashed during battle

268-521-566

Motorola G6

Android 8.0.0

No idea

Message 10 of 332 (3,660 Views)

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