Grand Arena Challenge - Fleet Battle Infinite Loading Bug [ Edited ]

[samuraixsamir]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Pixel 4 XL
OS Version Android 11, Build RQ3A.210605.005
Ally Code: (Find it here: http://bit.ly/AllyCode ) 896-892-576
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug The 2nd grand arena challenge fleet battle will not load the screen to select my ships to engage in battle. I have 4 capital ships total, 2 are on defense. This has happened twice now where I am able to engage in one fleet battle but not the 2nd. I have tried all basic troubleshooting steps including trying the game on another device.
Steps: How can we find the bug ourselves? 1. Start Grand Arena Challenge 2. Defeat all other areas except the fleet battles 3. Complete one fleet battle and win 4. Try to start 2nd fleet battle 5. Screen hangs in loading loop
Connection Type Wifi
Please select your region North America
Country United States of America

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[EA_UltraSlide · Accepted solution]

Hi @samuraixsamir and sorry to hear that,

We have flagged this to the team and they are currently working on the issue.

Unfortunately, the results from Grand Arena are final and cannot be changed.

[GornVeynom]

It also occurs if you fail a fleet battle and try to fight again with another fleet.

It happened to me on round 2 and 3 of the recent GA championship.

[EA_UltraSlide · Accepted solution]

Hi @samuraixsamir and sorry to hear that,

We have flagged this to the team and they are currently working on the issue.

Unfortunately, the results from Grand Arena are final and cannot be changed.