Grand Arena - Cant see opponents defence and earn points in offence

[swaahn]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone 8
OS Version 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 318-979-197
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I have set defence , but i dont see my opponents defence and can´t attack And now he is leading in points cause he has knocked down some of mine. Is it a bug or has my opponent not set defence and gain all his points from attacking and i cant get points cause is have not set defence and i cant conquere or get points on offense
Steps: How can we find the bug ourselves? -
Connection Type
Please select your region Europe
Country Sweden

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I have set defence , but i dont see my opponents defence and can´t attack
And now he is leading in points cause he has knocked down some of mine.

Is it a bug or has my opponent not set defence and gain all his points from attacking and i cant get points cause is have not set defence and i cant conquere or get points on offense

[CG_MindTricks · Accepted solution]

Thanks all, I've made note of all the accounts listed so far.
Closing this thread to be able to keep track of any new reports.

If you are experiencing one of the two issues listed below, please reply to this thread with your Ally Code:
https://answers.ea.com/t5/Bug-Reports/Grand-Arena-Infinite-Loading-or-quot-Enter-quot-button-grayed/...

*Endless Loading screen when trying to access Grand Arena
*"Enter" button grayed out when trying to access opponent territories

[tatoskok]

Same problem for me. 343-232-137

[CG_MindTricks]

Hey, thanks for the report. We are currently looking into it and will update as soon as possible.

[Darth_FreezeAlot]

Same problem here.  Ally code 475-136-137.

[jdc2018yyc]

Same here ally code 812854314

[CG_MindTricks]

For the players who have the "Enter" button greyed out for the enemy territory, can you please provide your Ally Code?

Thanks.

[swaahn]

Me 318-979-197
Opponent 341-453-664

I chated with my opponent and he didn’t place any defense if that helps. Seems like a * way to loose! By not placing have all in offense and opponent can’t get any more points besides placing defense

[DarthFele]

Same issue ally code: 973 164 279

[Tuthmosis1]

I have the same problem. My ally code is 222-738-982.

Thnx

[AbC5911a3122075]

Same issue for me can’t see opponent’s defense and can’t enter to make any attacks.

Ally Code: 684-616-365

DarthBobSaget