Grand Arena Bug

[MAS57911a]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? Iphone SE (1st Gen)
OS Version 14.4.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 337-919-777
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I joined Grand Arena normally and when it came to setting my defence, I can't access it and receive the attached screen.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Europe
Country England

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See attached - this is the second problem I've had since the latest update.

[EA_UltraSlide · Accepted solution]

Hi there @MAS57911a 

We've checked the logs available to us and unfortunately, there is no record of you joining the current Grand Arena round. The last time you've joined was on the 04/05/2021.

Please make sure you go all the way to the battle map/table when you join a Grand Arena to make sure that you have joined.

[EA_UltraSlide · Accepted solution]

Hi there @MAS57911a 

We've checked the logs available to us and unfortunately, there is no record of you joining the current Grand Arena round. The last time you've joined was on the 04/05/2021.

Please make sure you go all the way to the battle map/table when you join a Grand Arena to make sure that you have joined.

[MAS57911a]

I definitely joined. Your colleague Sajal is saying it's not live at all. This is all very confusing.

[crzydroid]

Sometimes if you go look at the feats you might think you joined if you didn’t. Like UltraSlide said, I like to go in to see the match to make sure The join button click registered.