Grand Arena Bug

[keohookalani77]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S7
OS Version Android version 8
Ally Code: (Find it here: http://bit.ly/AllyCode ) 288954634
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Grand Arena not awarding Banners for winning battles 80% of the time.
Steps: How can we find the bug ourselves? Play Grand Arena and it'll likely happen.
Connection Type Mobile
Please select your region Asia
Country South Korea

‌

 When finishing battles in the Grand Arena, I often get the error code popup telling me I need to restart. Upon Restarting, I am awarded no banners for victory 80% of the time. Only one time was I awarded banners. Teams I used are not available and game saves that I defeated a team. I received no banners for conquering either territory though you can clearly see both are defeated. 

See attached screenshot. 

[GladOS-013 · Accepted solution]

Hi, thanks for the report!



Several critical errors were identified with the first Grand Arena, so the Devs pushed an update that set the rounds to 5 minutes long, and set the 2nd place rewards equal to 1st place rewards. They then let the GA time out naturally, and launched a new one.



Hopefully the critical issues should be fixed, and this new GA will occur as expected. Every player who joined the GA should have received rewards identical to the 1st place tier, and you should sign up for the new Grand Arena.



Thanks!



https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189545/update-grand-arena-12-07-2018#late...

[GladOS-013 · Accepted solution]

Hi, thanks for the report!



Several critical errors were identified with the first Grand Arena, so the Devs pushed an update that set the rounds to 5 minutes long, and set the 2nd place rewards equal to 1st place rewards. They then let the GA time out naturally, and launched a new one.



Hopefully the critical issues should be fixed, and this new GA will occur as expected. Every player who joined the GA should have received rewards identical to the 1st place tier, and you should sign up for the new Grand Arena.



Thanks!



https://forums.galaxy-of-heroes.starwars.ea.com/discussion/189545/update-grand-arena-12-07-2018#late...

[keohookalani77]

Thanks for updating me :D