Got banned for an unknown reason

by CrystalArx
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Got banned for an unknown reason

★★★★★ Newbie

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? CrystalArx
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Nbdfear6769
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)? Revenant
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I died, it showed the winning team then I left the match then it gave me a 42000 minute ban in a public game match
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was going through the previous matches results then got a 42000 minute ban
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 4
When did this happen? (dd.mm.yy hh:mm) 18.09.20. The time was 2:45 mountain time
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I got a 4200 ban after I played a public trios match *not ranked
What should be happening instead? Not getting banned after a public match
Steps: How can we find the bug ourselves? Go into the game then play a match on trios then be the second to last squad then die

Got banned for an unknown reason

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Accepted Solution

Re: Got banned for an unknown reason

★★ Pro

Please contact an, EA Advisor, as they can check what is going on with your account,
Unfortunately we won't be able to help with, account issues from Answers HQ.

 

Contact support, for account problems.
https://help.ea.com/en/

 

or if you are on Twitter.
https://twitter.com/EAHelp.

or if you are on Facebook.
https://www.facebook.com/EAHelpHub

here you can get all the info about. Hacked, Account, banned,
https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
https://help.ea.com/en-in/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

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Message 3 of 3 (421 Views)

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Bug

★★★ Newbie

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? PHX zViper
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Wattson
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. After dying in a duo match
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Leaving a match
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 18/9/2020
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I get banned for an entire week
What should be happening instead? I should be playing
Steps: How can we find the bug ourselves? die then get banned for a week

I got banned for a whole week after my squad died in a trios match. My gamer tag is PHX zViper if you could unban me first that would be greatly appreciated. I love apex so I’d rather get to play sometime today rather than later.

 

Message 2 of 3 (433 Views)

Re: Got banned for an unknown reason

★★ Pro

Please contact an, EA Advisor, as they can check what is going on with your account,
Unfortunately we won't be able to help with, account issues from Answers HQ.

 

Contact support, for account problems.
https://help.ea.com/en/

 

or if you are on Twitter.
https://twitter.com/EAHelp.

or if you are on Facebook.
https://www.facebook.com/EAHelpHub

here you can get all the info about. Hacked, Account, banned,
https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
https://help.ea.com/en-in/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

Message 3 of 3 (422 Views)