Can't login to game

[Marxismheight]

yea Im pretty sure its google play games app version my galaxy s5 has an older version of Google play games and its working. On my s9 its not working which was updated recently to the new version...

[ashleybassman]

question is will this affect other android users when they roll the update onto older models

[sibko1]

Same issue on a huawei mate 20 pro, i was playing the game this morning (6 hours ago) but come the midday energy refresh the game had restarted and presented this error. Working fine on my 2019 samsung galaxy tab a, i've just done a system update on the samsung and its still working afterwards.

[Shadowhawk1331]

Possible, on my device (Moto One Vision) the problem started after the update of Google Play.

[djhinz57509]

I'm using a LG V40 Thinq. Seems so weird that I was playing the game just fine, then I wake up yesterday morning, and it's all jacked up. I've never missed a day in 5 years. Now I've missed 2 days in a row. My guild is suffering because of my missed raid points. This is total BS. 

[Marxismheight]

most likely ....i dont even want to manual update my s5 for fear of losing my ability of getting into the game 

[ijcath]

Yes, my version of Google Play is also the new one also (.19383), so it's possible that's the source of the problem.  But it's still not a problem with Google Play itself, because several other games that use Google Play have no problem logging in for me.  SWGOH is the only game that can't connect with it.  @EA_HighCommand 

[gramsn1402]

@EA_HighCommand I contacted Google and they said everything you suggested should've worked if it was an issue on their end. I'm concerned this issue will lead to being removed from my guild and not being able to enjoy this game anymore. 

[ashleybassman]

@gramsn1402 @EA_HighCommand this is also an issue for myself and I have also just got out of a discussion with google stating that they had no more ideas on how to sort this

[roguehero006]

I've talked with google and they say it's a game issue and we've been told here it's a google issue. I understand it takes a while to diagnose and fix the issue but it seems like there's just a lot of shifting the blame. I just want to play my favorite game.