I also have this problem. Yesterday everything was still normal on Samsung S9 +.
Strangely, on my tablet (Samsung Tab A) it works perfectly. But since the tablet is a bit older, it runs very slowly.
Workaround found: Go back to old Google Play version.
You need the app "Droid Hardware" to figure out DPI version and cpu type of your device
then grab the right apk from here:
De-Install the 2020-06 version of Google Play from your device (this won't delete any settings).
Upload the APK to your device, if you did not make the download directly on it.
Open a file browser, search the apk file and klick it.
You might be asked to activate insecure installations - which you must confirm.
Installation should only take a couple of seconds
Next, go to Play Store and search in "Your software" / "installed Software" for the "Play Games" entry. Do NOT hit the update button, but look for the three dot context menu and deactivate the auto-update.
Next, go to the Settings App, and De-Activate the insecure side-installation option for security reasons.
Next - enjoy the game!
Hope this helps folks.
@EA_HighCommand & Capital Games: SHAME!!! The least we excpect is you to confirm an issue and not just discussing it away. SHAME!!!
Product: Star Wars: Galaxy of Heroes
What type of device are you experiencing the issue with? Xiaomi Mi8
OS Version 9 MIUI 11.2
Ally Code: 657-956-897
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize I can't log in. I get the "Connection Lost" error message
Steps: clear all data. reinstall game
Connection Type Wifi, 4G
Please select your region Europe
Everytime I have tried to load the game up I keep getting the reload loop and it won't connect to my Google game center. I have uninstalled the game and the play games app from my phone then reinstalled them again and I'm still getting the same issue every time.