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Google Play Login issues/Session Expired/Connection Lost [‎29-06-2020]

by ijcath
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Google Play Login issues/Session Expired/Connection Lost [‎29-06-2020]

[ Edited ]
★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Google Pixel 3
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 781-539-514
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug For 4+ hours now, whenever I open the game, I get the "Connection Lost" error message, even though I have no other devices linked to the account and it hasn't been 24 hours since I logged in. When I click reload, the game then enters a loop where I log back in with my Google Play account and immediately get the same error. I have tried restarting my phone, clearing storage/cache for the app, uninstalling/reinstalling the app, opening the app both on wifi and on cellular data, removing google play access for the app, and logging out of google play altogether, but nothing has worked. Other games on my phone that use Google Play are not having any issues.
Steps: How can we find the bug ourselves? Check the internal logs of my account access
Connection Type Wifi
Please select your region North America
Country USA

It seems others are having this issue too, but I wanted to be sure to document mine as well.

 

(CM: Thread title updated to reflect issue scenarios)

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Message 31 of 162 (1,057 Views)

Accepted Solution
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Re: Connection Lost, Reload, Sign-In to Google Play neverending loop

★★ Novice

Just got a new Google Play Games update.  SWGOH works on my phone again!

 

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Message 154 of 162 (441 Views)

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Connection Lost

★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S8+
OS Version Up to date
Ally Code: (Find it here: http://bit.ly/AllyCode ) 314422552
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I can't log in.
Steps: How can we find the bug ourselves? Trying to log in with my account. This happens on mobile data and wifi
Connection Type Wifi
Please select your region North America
Country United States of America

 Connection Lost your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in. 

Message 1 of 162 (2,791 Views)
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Re: Connection Lost

★★★ Newbie

I'm having the same issue 

Message 2 of 162 (2,774 Views)
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Re: Connection Lost

★★ Newbie
Message 3 of 162 (2,771 Views)
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Re: Connection Lost

★★ Newbie

Seems like endlessly trying to fight the loop eventually gets you in. Try restarting your phone too. 

Message 4 of 162 (3,071 Views)
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Re: Connection Lost

★★ Novice
Tried, didn't work.
Message 5 of 162 (2,710 Views)
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Re: Connection Lost

★★ Newbie

Several in my guild are experiencing this. Occurs on both my galaxy S7 and galaxy Tab E. Has me choose my Google play account then get message " Either another device is logged in or it has been 24 hours since you logged in" followed by a reload button.  Reload yields same result. Endless loop. Thought I wad hacked for a second, appears this is a broader issue. First experienced by people in my guild and myself in the last hour or so.

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Message 6 of 162 (2,704 Views)
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Re: Connection Lost

Community Manager (retired)

We've reviewed this and see that Android users have been experiencing connection issues today for a period of time. We'll be monitoring this, but it does not appear to be a problem with the game directly.

Message 7 of 162 (2,680 Views)
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Re: Connection Lost

★★ Novice
I had no issues with other games during the same timeframe only swgoh. Other games that use google login.
Message 8 of 162 (2,657 Views)
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Unable to log into game

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung S10e
OS Version 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 748285514
What type of issue do you have? Network/Connection
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I logged out of main account to log into alt account. After selecting my account it tells me there is a connection lost due to another device logging in or not logging in during the past 24 hours. Both of which are not accurate.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

Screenshot of error after trying to log in

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Message 9 of 162 (1,068 Views)