same contacted google they said the same . lol. no one wants to take responsibility I say its Google the Google play games app is busted I told the google guy he needs to get on the phone with his software engineers about this ASAP . i was told their isnt even a way to rollback the update either . ridiculous
I have tried everything I can think of and still cannot get in.
Tried clearing game and Google play data/cache
Tried uninstalling and reinstalling both the game and Google play.
Tried accessing my account on another device.
Tried creating a new account just to get in.
Tried removing my Google play account and resyncing the account to my phone.
Nothing has worked. I get the endless connection lost error.
It's not a Google Play issue. Everything else works except for SWGoH. I've already spoken with Google, and we tried everything from their end to no avail.
The game will load,Connecting to play Games, Choose and account....I choose and account (I have tried both) and it instantly goes to CONNECTION LOST Your session has expired. Like others this is an endless loop.
Either another device has logged into this account, or it has been 24 hours since you last logged in. The thing is, even my shardmates see I last logged in around midnight EST.
All others games work just fine. I have cleared Google Games and Google Play Cache, SWGoH cash, un-install/reinstall SWGoH, reset phone, made sure my phone was updated. Missing out on refreshes, Raids, Arena payouts, Guild tickets, etc.. It would be nice to see something coming from CG on this, I am not FTP and have put enough money into this game where I definitely would like some resolution.
June - last edited June
Product: Star Wars: Galaxy of Heroes
What type of device are you experiencing the issue with? Honor 9
OS Version Up to date
Ally Code: (Find it here: http://bit.ly/AllyCode ) 976-781-351
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I can't log in.
Steps: How can we find the bug ourselves? Trying to log in with my account. This happens on mobile data and wifi
Connection Type Wifi
Please select your region Europe
Connection Lost your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in.
So I've actually managed to find a workaround to get back in - I was able to log in using a second device, which I used to link my account to facebook. After that, I started the game on my main device using the guest account, let the cutscene start and then clicked the "already have an account" option and signed in using the facebook transfer. After that, I've been able to log in without any problems.
*Edit. If you are already previously linked to Facebook, then simply login as guest and link from there