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Re: Connection Lost Error(Session Expired)/Can't Log in to the game

by djhinz57509
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Re: Connection Lost Error(Session Expired)/Can't Log in to the game

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Going on the 2nd day of being unable to log into the game. I've tried everything including contacting EA, and Google Play. I'm glad I'm not the only one experiencing this issue. I hope they do something to fix it soon. I've been playing since 2015, and I really don't want to start over. 

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Re: Connection Lost Error(Session Expired)/Can't Log in to the game

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@djhinz57509 I can't even start over (almost 4 years for me). I tried making a new account, and I can't even log in with a brand new account.
Message 72 of 164 (240 Views)
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Re: Connection Lost Error(Session Expired)/Can't Log in to the game

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@djhinz57509 Me too dude. Google says there's nothing wrong with my account and that it's a game issue so I need to get in touch with the developers.
Message 73 of 164 (226 Views)
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Re: Connection Lost Error(Session Expired)/Can't Log in to the game

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Well, I guess that's not even an option. I saw something where people are using second devices, and Facebook, and blah blah blah.. I don't have a second device, I just want my game to work like it did 2 days ago. I haven't missed a day in 5 years. 

Message 74 of 164 (225 Views)
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Re: Connection Lost, Reload, Sign-In to Google Play neverending loop

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@EA_HighCommand I've done that several times and it still hasn't fixed the issue. All other games that require Google Play work without issue, it's just Galaxy of Heroes that seems to be having this problem.

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Re: Connection Lost, Reload, Sign-In to Google Play neverending loop

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@EA_HighCommandsame as gramsn for me.  I tried uninstalling and reinstalling Google Play App, and that didn't fix it.  All other Google Play games on my phone are working fine, only Galaxy of Heroes won't let me in.  So that tells me it is not a problem with Google Play, but with SWGOH's ability to connect to it.

Message 76 of 164 (216 Views)
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Re: Connection Lost, Reload, Sign-In to Google Play neverending loop

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@EA_HighCommand I'm not able to delete Google Play Service from my phone. I tried uninstalling updates to Google Play Service but it still does not work. It's been over 24 hours now. I've invested money in the game and still cannot play it on my mobile device.
Message 77 of 164 (214 Views)
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Re: Connection Lost Error(Session Expired)/Can't Log in to the game

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Same for me. Blue Stacks works but I am rarely home to use it. I don't have a second device nor did I link my facebook to my account. I'm a guild leader and this sucks not being able to play like I used to. It's been about 16 hours for me.

Message 78 of 164 (216 Views)
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Re: Connection Lost Error(Session Expired)/Can't Log in to the game

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Yeah, I woke up at 9 am yesterday morning, made coffee, and sat down to do my dailies. That's when I saw that I couldn't log in. I went through all the usual steps on my end before I contacted EA. They couldn't get ahold of a specialist. I called back 3 times, and kept getting the same guy before I just gave up. I contacted Google, and they said it was nothing on their end, and everything else was working just fine. 

Message 79 of 164 (206 Views)
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Re: Connection Lost Error(Session Expired)/Can't Log in to the game

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Google has confirmed to me that the problem is not on their end and that I should get intouch with the game developers as it seems to be a game error.

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