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Re: Unable to log into game

by EA_HighCommand
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Re: Unable to log into game

EA Live QV Team

We've raised it to the team and they are looking into this now.

Message 20 of 164 (382 Views)
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Re: Unable to log into game

★★★★ Novice

@EA_HighCommand Thank you! 

Message 21 of 164 (378 Views)
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Re: Unable to log into game

[ Edited ]
EA Live QV Team

Hi @gramsn1402 do you play on another account by any chance and if so, what is the ally-code of that account?

 

PS: Just read your original post again and yeah, the ally-code of the alt account would be helpful to us.

Message 22 of 164 (370 Views)
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Re: Unable to log into game

★★★★ Novice

@EA_HighCommand The ally code for my 2nd account is 182-775-561. The error happens for both accounts. I tried to remove the play account and reload and error still persists

Message 23 of 164 (357 Views)
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Re: Unable to log into game

EA Live QV Team

Thanks for the swift update, good stuff. We keep digging.

Message 24 of 164 (351 Views)
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Re: Unable to log into game

★★★ Novice

I'm having the same issue. I've tried uninstalling and reinstalling Google Play Games, the Star Wars App itself, and removing and re-adding the Play account from my phone. I've also restarted my phone several times between all these steps.

This issue has been present all morning, at least several hours.

Message 25 of 164 (327 Views)
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Re: Session has expired

★★ Newbie

Hello

 

Is my issue going to get fixed?  Im missing alot of stuff.

Message 26 of 164 (435 Views)
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Re: Session has expired

★★★ Novice

Same. I've followed the same steps you have listed and that others have tried. I haven't been able to get in all morning.

Message 27 of 164 (429 Views)
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[Android] Connection Lost Error(Session Expired) / Can't Log in to the game

[ Edited ]
★★★★ Novice

Shortly after the TW today I was logged out of my account and every time I try to log in I get the Connection Lost error. Your session has expired. Either another device has logged into this account or it's been 24 hours since I last logged in. I've tried clearing my cache, uninstalling and re-installing the game, and restarting my phone. These steps did not fix the error and it persists. I cannot log in to the game. Any suggestions? I've also tried uninstalling and reinstalling the Play Games app as well as the Play Store with no success.


(CM: Edited to add device to title)

Message 28 of 164 (789 Views)
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Re: Connection Lost Error(Session Expired)/Can't Log in to the game

★★ Novice

I'm having the exact same issue. I haven't been able to log in at all today.

Message 29 of 164 (753 Views)