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Re: Session has expired

by TashAureus
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Original Post

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Session has expired

[ Edited ]
★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy 10+
OS Version I dont know
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug i cant log into the game. It says my session has expired. Blah blah it may have been 24 hours since i last logged in
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country United States

Screenshots of the game

 

*Edit: removed the screenshot with the Google Play email address displayed for security purposes.

Screenshot_20200629-084348_Heroes.jpg
Message 10 of 164 (563 Views)
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Re: Session has expired

★★★★ Novice

Posted about this as well. Missing energy refreshes and raids because of this

Screenshot_20200629-063030_Heroes.jpg
Message 11 of 164 (538 Views)
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Re: Unable to log into game

EA Live QV Team

Hi @gramsn1402 and thank you for the report.

 

Restarting your device should fix that issue and let you back into the game. We've checked the logs available to us but were unable to identify anything unusual there.

Message 12 of 164 (429 Views)
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Re: Unable to log into game

★★★★★ Novice
@EA_HighCommand I tried restarting, reinstalling, clearing cache/data, etc. etc.

btw I am not the OP, but I am having the same issue as of this morning starting ~ 1-2 hours ago
Message 13 of 164 (426 Views)
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Re: Session has expired

EA Live QV Team

Hi @Cmdr_Kashyyyk and @gramsn1402 and thank you for reporting this.

 

Can you both restart the device you are using and see if that gets you back into the game?

Message 14 of 164 (531 Views)
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Re: Session has expired

★★★★★ Novice
@gramsn1402 In the same boat
Message 15 of 164 (527 Views)
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Re: Unable to log into game

EA Live QV Team

Hi @TashAureus what's your ally code, so that we can have a look?

Message 16 of 164 (419 Views)
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Re: Session has expired

★★ Newbie
@EA_HighCommand
I have restarted my phone. Twice. And uninstalled the game. Twice. It still doesnt work.
Message 17 of 164 (503 Views)
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Re: Session has expired

[ Edited ]
★★★★ Novice

@EA_HighCommand Just tried that, still giving same error. I also tried Uninstalling the game and reinstalling it. No luck

Message 18 of 164 (501 Views)
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Re: Unable to log into game

★★★★ Novice

@EA_HighCommand Restarting did not fix the issue. I also tried uninstalling the app and reinstalling it. That didn't work either

Message 19 of 164 (390 Views)